RN Bed Coordinator

St. Luke's University Health Network; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Registered Nurse Bed Coordinator to prioritize, triage, and coordinate patient flow, including transfers and bed placement across the network.

The role involves serving as the initial contact for transfer requests and coordinating care with the accepting physician. Ideal candidates are BSN-preferred RNs with PA licensure or reciprocity, and have experience in critical care, triage, or care management.

Qualifications

• Graduate of a professional nursing program; BSN preferred.
• Registered Nurse license to practice in Pennsylvania or eligible for licensure.
• Critical Care, triage or pre-hospital experience preferred.

Responsibilities

• Answer calls in a timely fashion with excellent customer service.
• Coordinate patient transfers and bed placement using Epic.
• Assess medical history and treatment plan for appropriate transfer decisions.
• Review insurance for transfer authorization as needed.
• Facilitate case management referrals when appropriate.
• Coordinate OR bed placement with PACU/ASC to minimize OR disruption.

Skills

Triage

Case management

Interdepartmental coordination

Telephone etiquette

Education

BSN preferred

RN license in PA or reciprocity

Tools

Epic

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Registered Nurse Bed Coordinator will prioritize, triage, and coordinate patient flow activity including all inter/intra-facility transfers and bed placement at the St. Luke’s University Health Network. Responsible to be the initial contact for all providers who wish to transfer a patient for a higher level of care. Facilitates transfers to the most appropriate Network facility based on location, available specialties, and bed availability in conjunction with the accepting physician.

JOB DUTIES AND RESPONSIBILITIES:

• Answers all calls into the call center in a timely fashion while demonstrating exceptional customer service and telephone etiquette, regardless of the intent of the caller
• Works efficiently out of Bed Planning and Transfer Center modules in the electronic medical records system, Epic
• Effectively utilizes medical appropriateness criteria for all urgent and emergent transfers/admissions including review of patient’s chart to determine treatment plan, medical history, reason for admission, and special considerations for patient placement
• Reviews patient insurance to determine appropriateness for transfer and communicates with other departments as necessary to facilitate insurance authorizations if needed
• Initiates Case Management referrals when appropriate
• Coordinates activities in the department and promotes cooperation to the staff to achieve department objectives and maintain good interdepartmental relations
• Promotes and maintains harmonious and effective working relationships within the hospital
• Utilizes Capacity Management Dashboard in Epic to determine overall census condition and bed availability
• Utilizes appropriate critical thinking, triage and clinical skills to determine patient placement and prioritization of patient transfers
• Coordinates placement of OR patients with PACU/ASC to minimize disruption to the OR schedule

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 8-12 hours per day, one hour at a time. Standing for up to 1 hour per day, one hour at a time. Walking up to 1 hour per day, one hour at a time. Stooping, squatting, crouching, kneeling, and reaching above shoulder level rarely. Never crawling or climbing. Hearing as it relates to normal conversation. Seeing as it relates to general and near vision.

EDUCATION:

Graduate of a professional nursing program. BSN preferred. Registered Nurse with current license to practice in the state of Pennsylvania or seeking Pennsylvania licensure through reciprocity.

TRAINING AND EXPERIENCE:

Critical Care, triage and/or pre-hospital experience preferred. Prior experience in hospital Utilization Review or Care Management highly desirable. Computer skills and telephone skills are required.

St. Luke’s University Health Network is an Equal Opportunity Employer.