RMA Quality Lead: End-to-End Returns & Refurbishment

Zonar; Lakeland (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Zonar is looking for a Lead RMA Quality Specialist in Lakeland, Florida. This role is pivotal in managing the RMA Quality team, ensuring the accurate processing of returned devices and adherence to quality standards. Key responsibilities include team leadership, training, and fostering a culture of continuous improvement. Ideal candidates will have strong analytical skills, prior leadership experience, and proficiency in Microsoft Office. The position offers an opportunity to drive performance and process consistency in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; AA degree or technical degree preferred.
• Prior experience in a lead, senior, or team lead capacity preferred.
• Experience troubleshooting complex hardware and software systems.

Responsibilities

• Lead, direct, and organize the daily workflow of the RMA Quality team.
• Train new and existing team members on RMA processing procedures.
• Maintain accurate records of all manufacturer return activities.

Skills

Troubleshooting complex hardware and software systems

Strong analytical skills

Team leadership

Proficiency in Microsoft Office

Attention to detail

Education

High school diploma

AA degree or technical degree

Tools

Microsoft Dynamics Business Central

Job description

Zonar is looking for a Lead RMA Quality Specialist in Lakeland, Florida. This role is pivotal in managing the RMA Quality team, ensuring the accurate processing of returned devices and adherence to quality standards. Key responsibilities include team leadership, training, and fostering a culture of continuous improvement. Ideal candidates will have strong analytical skills, prior leadership experience, and proficiency in Microsoft Office. The position offers an opportunity to drive performance and process consistency in a fast-paced environment.