RMA Coordinator

Dometic; Port (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Employee Assistance Program (EAP)

401(k) with company match

PTO

Job summary

Dometic is seeking an RMA Coordinator to manage product returns, ensuring efficient processing, root-cause analysis, and high customer satisfaction. The role reports to the Quality Manager and is based in Port St Lucie, FL, working with cross-functional teams including Customer Service, Sales, and Technical Support.

You will handle RMAs from receipt to disposition, maintain detailed ERP records, and support CAPA activities while adhering to ISO standards and warranty policies.

Qualifications

• Associate degree in Business, Supply Chain, Quality, Manufacturing, or related field preferred.
• 2+ years of experience in customer service, manufacturing, quality assurance, warranty administration.
• Experience with product returns and warranty claim processing.
• ERP/MRP system experience needed; Intuitive experience helpful.
• Customer service experience is required.

Responsibilities

• Receive and review return requests from customers or distributors.
• Issue RMA numbers and provide return instructions.
• Verify warranty eligibility and return authorization requirements.
• Track returned items through the entire process.
• Coordinate with Customer Service, Sales, and Technical Support to gather failure information.
• Maintain records in the ERP system and coordinate with Quality/Engineering/Production to identify root causes.

Skills

Problem solving

Organization

Cross-functional teamwork

Communication skills

Adaptability

Attention to detail

Work under pressure

Time management

Education

Associate degree in Business/Supply Chain/Quality/Manufacturing

Equivalent combination of education and experience

Tools

MS Office

ERP/MRP system

Intuitive ERP

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate RMA Coordinator. This position reports to the Quality Manager and will work in Port St Lucie, FL.

About the position

As an RMA Coordinator in the xxx team, you will be involved in managing the process of returned products, materials, or components from customers, distributors, or internal operations. This position’s primary goal is to ensure returns are processed efficiently, root causes are identified, and customer satisfaction is maintained.

Your main responsibilities

• Receive and review return requests from customers or distributors
• Issue RMA numbers and provide return instructions
• Verify warranty eligibility and return authorization requirements
• Track returned items through the entire process
• Work with customers, Customer Service, Sales, and Technical Support to gather information about failures or defects
• Ensure returned products are shipped and received properly
• Maintain detailed records in ERP system
• Coordinate with Quality, Engineering, and Production teams to determine root causes of failures.
• Document defect information and failure trends
• Assist with corrective and preventive action (CAPA) activities
• Ensure returned materials are properly received into inventory
• Segregate defective and nonconforming materials
• Coordinate disposition activities such as:
• Disposition could include Repair, Replacement, Scrap, Rework, Return to supplier
• Serve as the primary point of contact regarding product returns
• Provide status updates on repairs, replacements, and credits
• Resolve return-related issues professionally and promptly
• Ensure compliance with company procedures, ISO standards, and warranty policies
• Prepare documentation required for audits and quality reviews
• Other duties as assigned to assist in other areas and departments as needed in obtaining the goals and objectives of Dometic

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

A suitable background would be a solid experience within manufacturing and warranty – as well as the following qualifications and experiences:

• Associate degree in Business, Supply Chain, Quality, Manufacturing, or related field preferred
• 2+ years of experience in customer service, manufacturing, quality assurance, warranty administration
• Equivalent combination of education and experience may be considered
• Experience with product returns and warranty claim processing
• ERP/MRP system experience needed, Intuitive experience helpful
• Customer service experience
• Strong proficiency with MS Office programs including Word, Excel, Outlook, PowerPoint, Teams; and the ability to learn other applications quickly
• Understand, speak, and read English fluently
• Occasional lifting of returned products up to 25 pounds

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong problem solving and decision-making abilities
• Highly organized team player who can take initiative and work within department priorities
• Professional demeanor whether in person, via e-mail, or online
• Demonstrated ability to learn other computer applications quickly
• Entrepreneurial, customer-focused, self-motivated
• Ability to work well independently and as part of a cross-functional team
• Strong written and verbal communication skills and an appreciation for documentation
• Exemplary standards of ethics, integrity, and accountability
• Well-developed organizational skills with the ability to manage a variety of tasks
• Must have the ability to work under pressure and meet deadlines
• Sense of urgency and self-motivation

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.