RIVERBOAT SERVER – $16 PER HOUR

Gateway Arch; St. Louis (MO); On-site; USD 441,000 - 661,000; Part time

Benefits offered by this job

Metro Transit pass

Free parking

Paid time off after 180 days

Arch Café discount

Paddlewheel Café discount

Arch Store discount

Riverfront Cruise tickets (2)

Hiring incentive

Job summary

Gateway Riverboat Cruises is seeking friendly servers to join our team aboard the riverboats and Paddlewheel Café aboard the Gateway Arch. You will assist guests, take orders, serve meals and beverages, and help ensure a memorable cruise experience for every guest.

As a seasonal server, you’ll work on a moving vessel, deliver outstanding guest service, handle orders with accuracy, and coordinate with kitchen staff to maintain presentation and speed.

Qualifications

• Must be at least 18 years old.
• Must pass alcohol and drug screening (to include THC).
• Must pass background check.
• Must pass math proficiency questionnaire (located in employee application).
• Willing to work on a moving vessel in water and outdoors (hot and cold environments).

Responsibilities

• Provide friendly guest service and take orders accurately.
• Deliver orders in a timely manner and maintain quality.
• Work with kitchen and crew to ensure smooth operation and guest satisfaction.
• Assist with setup and breakdown of dining areas.
• Maintain cleanliness of dining areas and vessel.

Skills

Exceptional guest service

Pricing/menu knowledge

Communication skills

Lift up to 50lbs

Stand for 9 hours

Carry trays up/down stairs

Bend and stoop

Job description

Server

Gateway Riverboat Cruises Seasonal 16.00 - 16.00 (Hourly)

Benefits

Employees must work at least 15.5 hours per week and be in good standing to be eligible

• All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus
• FREE Parking on Riverfront Levee
• Eligible to earn paid time off after 180 days
• Discount at Arch Café
• Discount at Paddlewheel Café
• Discount at Arch Store
• 2 St. Louis Riverfront Cruise tickets
• $500 Hiring Incentive
• 1st payment - $150 following successful completion of 30 days of employment
• 2nd payment - $150 following successful completion of 90 days of employment
• 3rd payment - $200 following successful completion of 150 days of employment

Let us support your well-being and professional growth while making a difference!

Job Summary

Mission

Come help the Riverboats at the Gateway Arch serve their guests in a professional and friendly manner! The Riverboats at the Gateway Arch are looking for servers that can function as part of a team while maintaining a fun and energetic environment for our guests! Join us in serving delicious food to guests on our cruises and at the Paddlewheel Café! To acquire more information about our available serving positions, please see the following information.

Expectations

• Always have a positive, friendly, and approachable demeanor while having fun!
• Continually exceed guests’ expectations by always having a guest first attitude.
• Be prompt and accountable when you are scheduled to work.
• Follow the dress code by wearing your uniform.
• Maintain an alert, professional appearance even when not actively engaged with guests.
• Ensure excellent guest service by taking food and beverage orders accurately and efficiently.
• Deliver orders to guests in a timely manner, ensuring presentation and quality standards are met.
• Refill drinks and attend to any additional needs of passengers throughout their dining experience.
• Clear and reset tables promptly during cruises and after guests have finished their meals
• Ensure dining and all other areas of the vessel are clean and well-maintained at all times.
• Work closely with kitchen staff and other team members to ensure smooth operation and guest satisfaction during cruises.
• Assist with the setup and break down of dining areas before and after service.
• Efficiently flip the boat and coordinate with team for seamless transitions between different charters/dinner cruises ensuring all settings and preparations meet guest standards.
• Adhere to all safety protocols and guidelines including complying with health and sanitation regulations.
• Maintain knowledge of pricing, menu items, and general cruise information
• Monitor and work to achieve daily, weekly, and monthly sales goals at all Points of Sale
• Participate in team meetings and training sessions.
• Engage incoming and departing guests in a warm, genuine and friendly manner, answer guest inquiry line, provide directions, and help maintain cleanliness and organization of dock when working as a greeter.
• Perform side work duties such as setting up dining area on boat, refilling condiments, rolling silverware, cleaning dock, replenishing concessions, and cleaning menus.
• Assist with stocking and restocking supplies as necessary in the gift shop, dry storage, coolers, etc.

Requirements

• Must be at least 18 years of age.
• Must pass alcohol and drug screening (to include THC).
• Must pass background check.
• Must pass math proficiency questionnaire (located in employee application).
• Willing to work on a moving vessel in water and outdoors (hot and cold environments).

Knowledge Skills And Abilities

• Exceptional guest service skills
• Ability to learn pricing, menu items, and general cruise information
• Excellent communication and presentation skills
• Able to carry/lift up to 50lbs
• Able to work in a standing position for 3 continuously and up to 9 hours per day
• Ability to continuously carry trays/plates up and down stairs
• Able to bend and stoop