Risk Support Specialist

Rever Grand, Inc; Grants Pass (OR); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Administrative PTO

Medical, dental & vision insurance

401(k) with employer match

Job summary

Rever Grand, Inc. is seeking a Risk Support Specialist to join the administrative team serving individuals with I/DD.

You will collaborate with individuals or representatives to create person-centered Risk Support Plans and Medication Protocols for Direct Support Professionals, ensuring deadlines and compliance with state guidelines. The role emphasizes accurate data collection, confidential handling of information, and effective communication via phone, email, and text with diverse contacts.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in customer service and/or data entry.
• Experience with individuals with I/DD is a plus.
• Ability to maintain confidentiality.
• Ability to learn multiple software systems.
• Strong written and verbal communication.

Responsibilities

• Collect and interpret information to develop the Risk Support Plan for individuals.
• Develop and write Risk Support Plans and Medication Support Protocols.
• Review ISP and other documents to gather needed information.
• Communicate with individuals/representatives to determine preferred support.
• Conduct research to ensure thorough risk and medication plans.
• Ensure plans meet state guidelines and deadlines.
• Perform annual reviews and updates to plans as needed.
• Maintain strict confidentiality and accurate data entry.

Skills

Customer service

Verbal communication

Written communication

Data entry

Microsoft Office

Time management

Confidentiality

Empathy

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Description

Risk Support Specialist:

At Rever Grand, our mission is to provide high quality, person-centered services to individuals with intellectual and/or developmental disabilities (I/DD), assisting them to lead dignified, independent lives in the comfort and safety of their own homes and the community in which they live.

Rever Grand is seeking a Risk Support Specialist to be a part of our dedicated administrative team that serves the I/DD community. The Risk Support Specialist collaborates with individuals and/or their representatives to create person-centered plans for Direct Support Professionals (DSPs) to use as guides in supporting individuals with their identified risks and medication support needs. This position collects and interprets information for the development of Risk Support Plans and Medication Support Protocols, ensuring completion and submission prior to mandated deadlines.

Compensation and Benefits

• $29/hour starting wage
• Administrative Paid Time Off (PTO) accrual
• Comprehensive medical, dental, and vision insurance
• 401(k) with employer match available after 90 days of employment

Schedule

• Full-time, Non-exempt
• Mondays - Fridays, 8:30 AM - 5:00 PM

Requirements

Essential Functions:

• Collect and interpret the information provided by the individual and/or their representative for the development of the Risk Support Plan, asking clarifying questions and identifying when further information is needed to gain a thorough understanding of how health, medical, safety and behavior risks present and how to best support the individual with them.
• Collect and interpret the information provided by the individual and/or their representative for the development of the Medication Support Protocol, asking clarifying questions and identifying when further information is needed to gain a thorough understanding of how DSPs can support an individual with their medication management needs.
• Review the Individual Support Plan (ISP) and other support documents to gather information that is needed for the development of the Risk Support Plan and/or Medication Support Protocol.
• Communicate directly with the individual and/or their representative to determine how they prefer to be supported, incorporating those preferences into the plans.
• Conduct research when needed to ensure that Risk Support Plans and Medication Support Protocols contain thorough information for DSPs to best support individuals with their needs.
• Develop and write thorough and detailed plans with the information that has been compiled, while ensuring compliance with State guidelines.
• Conduct annual and as-needed reviews of the individual’s Risk Support Plan and/or Medication Support Protocol, updating these plans with new information when applicable.
• Meet deadlines for Risk Support Plan and/or Medication Support Protocol completion and submission.
• Engage in complex conversations when needed to gain and interpret the necessary information for these plans.
• Communicate via phone, email and/or text message with employees, individuals, representatives and external contacts, demonstrating excellent service skills, knowledge, and professionalism.
• Utilize data entry systems to respond to and document phone calls, emails, and text messages with strong attention to detail.
• Maintain strict confidentiality of sensitive and private information.
• Adhere to all policies and procedures set forth by Rever Grand as well as state-regulated policies.
• Adjust processes and procedures as needed to comply with changing guidelines.
• Perform other duties as assigned.

Required Skills/Abilities:

• Strong customer service skills.
• Excellent verbal and written communication skills.
• Excellent reading, writing, proofreading, and editing skills.
• Strong problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other computer programs.
• Ability to learn and adapt to various software systems.
• Excellent time management, prioritization, and organization skills.
• Strong work ethic with attention to detail.
• Excellent discretion, judgment, and empathy.
• Ability to engage in difficult conversations to gain necessary information.
• Ability to communicate with a variety of individuals at the level that suits them.
• Ability to adhere to strict confidentiality standards.
• Ability to understand complex paperwork and compliance requirements.

Education and Experience:

• High school diploma or equivalent.
• Three or more years of experience in customer service and/or data entry and analysis, or other related

areas.

• Experience interacting with individuals with intellectual or developmental disabilities a plus.
• Understanding of health, medical, safety and behavior risks a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Limited periods of standing, walking, reaching, stretching may be required.
• Frequent communication verbally and electronically.
• Occasionally lift and/or move up to 15 pounds.

Other Requirements:

• Must pass and maintain background clearance as defined by Oregon State Background Regulations.