Risk Solutions Consultant (Charlotte, NC)

The Hanover Insurance Group; Charlotte (NC); Remote; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Job summary

The Hanover Insurance Group in Charlotte, NC seeks a Risk Solutions Consultant to conduct field surveys, analyze losses, and deliver service solutions for policyholders. The role collaborates with underwriting and agency partners to identify exposures and controls, driving continual improvement.

We value strong communication, analytical skills, and project management. This full-time role offers remote flexibility and comprehensive benefits, supporting your professional growth.

Qualifications

• 3+ years Risk Solutions/Loss Control field experience with a commercial lines carrier.
• Bachelor’s degree preferred in health/safety, science, engineering, or related field.
• Motivated self-starter; ability to work independently with minimal direction.
• Strong verbal and written communication skills.
• Professional loss control certifications preferred (CSP, CFPS, CIH, PE, CPCU, ARM).
• Strong analytical and problem-solving abilities.
• Demonstrated project management skills.
• Capable of handling multiple projects and tasks simultaneously.
• Results-focused and customer-facing.

Responsibilities

• Conduct field surveys for prospects and existing policyholders and write underwriting reports.
• Perform loss analyses and identify exposures.
• Develop and deliver meaningful service solutions.
• Create and follow up on essential recommendations.
• Build strong relationships with underwriting and agency partners.
• Participate in underwriting pipeline, new business and renewal meetings.
• Communicate ideas persuasively to gain support.

Skills

Risk Solutions

Communication skills

Analytical skills

Project management

Loss control certification

Multi-project handling

Results oriented

Education

Bachelor's degree

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Risk Solutions team is currently seeking a Risk Solutions Consultant in our Charlotte, North Carolina location. This is a full‑time, exempt role. Position is eligible for a fully remote arrangement.

POSITION OVERVIEW

Conducts technical evaluations and loss analysis of prospective or existing policyholders. Identifies and analyzes exposures and controls. May also deliver consultative or technical services to policyholders.

IN THIS ROLE, YOU WILL

• Conduct field surveys on prospect and existing policyholders and writes reports for underwriting.
• Perform loss analysis.
• Develop and deliver meaningful service solutions.
• Create and follow up on essential recommendations.
• Develop effective relationships with underwriting and agency partners that drives continual collaboration.
• Participate in underwriting pipeline, new business, and renewal meetings to provide RS perspective regarding exposure and controls.
• Communicates ideas or positions in a persuasive manner that build support, agreement, and commitment.

Key Measures of Success

• Quality of work product – both survey and service
• Productivity and timeliness
• Partnership with underwriting and agency partners
• Innovative ideas and implementation for quality and efficiency gains

WHAT YOU NEED TO APPLY

• At least 3 years Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier.
• B.S. degree preferred in a related field to include health and safety, science, engineering or equivalent.
• Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction.
• Strong to exceptional communication skills, both verbal & written.
• Professional loss control certification preferred to include CSP, CFPS, CIH, PE, CPCU, ARM.
• Strong to exceptional analytical & problem-solving skills.
• Demonstrated project management skills.
• Ability to work in a dynamic environment on multiple projects, tasks or assignments.
• Results focused.

Physical Demands and Work Environment

• Ability to use a personal computer and other standard office equipment.
• Ability to work in a fast‑paced environment.
• Ability to travel as necessary.
• Ability to sit and/or stand for extended periods.
• Ability to walk through customer buildings and facilities.
• Ability to climb a ladder to various heights and maintain balance while performing work tasks.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job‑related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

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Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.