Risk Solutions Service Manager

The Hanover Insurance Group; New Jersey; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Tuition reimbursement

Paid time off

Holidays

Flexible work arrangements

Cultural Awareness Day (IDE)

Job summary

The Hanover Insurance Group is seeking a Service Manager to support New York, New Jersey, and Pennsylvania. This is a remote role with regional travel and a full‑time exempt position.

You will lead a book of service accounts, develop service plans, assist underwriting in growth and retention, and coach field staff to deliver high‑quality policyholder services.

Qualifications

• 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
• Bachelor’s Degree in Safety, Risk Management, Engineering or equivalent undergraduate degree preferred.
• ARM and/or CFPS preferred.
• Customer service focused - Prioritizes client needs and delivers solutions.
• Strong time management skills – able to plan and organize work effectively.

Responsibilities

• Manages a book of service accounts by acting as a single contact for multi-location accounts.
• Develops and executes service plans focused on loss and exposure reduction.
• Assists regional underwriting in new business development, account improvement and retention.
• Acts as a regional resource for staff and underwriter training on policyholder services.
• Coordinates service assignments across geographic regions.
• Oversees field staff execution and provides coaching/feedback.

Skills

Risk Solutions experience

Customer service

Time management

Bachelor’s degree

ARM/CFPS preferred

Education

Bachelor’s degree in Safety/Risk Management/Engineering

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Risk Solutions department is seeking a Service Manager to support New York, New Jersey, and Pennsylvania. This is a work from home role with regional travel. This is a Full‑time, Exempt role.

POSITION OVERVIEW:

This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting.

IN THIS ROLE, YOU WILL:

• Manages a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need.
• Develops and executes service plans focused on loss and exposure reduction.
• Assists regional underwriting in new business development, account improvement and retention through stewardship.
• Possesses strong knowledge of policy holder services and acts as a regional resource for staff and underwriter training on these services.
• Coordinates among geographic regions on service assignments.
• Assists the Risk Solutions Field Director in overseeing execution of service by field staff and provides coaching/feedback when needed.

WHAT YOU NEED TO APPLY:

• 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
• Bachelor’s Degree in Safety, Risk Management, Engineering or equivalent undergraduate degree preferred.
• ARM and/or CFPS preferred.
• Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
• Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.