Personal Lines Risk Solutions Consultant (CT/MA)

The Hanover Insurance Group; Massachusetts; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Cultural Awareness Day (IDE)

On-site medical/wellness center (Worc)

Job summary

The Hanover Insurance Group is seeking a Personal Lines Risk Solutions Consultant to cover the Connecticut and Massachusetts territory with a fully remote arrangement and local travel. This full-time exempt role provides risk solutions support to Hanover's Personal Lines division for Prestige clients.

Responsibilities include on-site policyholder inspections, risk management consultations, and collaboration with underwriting, product, and marketing teams to drive innovative risk solutions.

Qualifications

• At least 4 years risk solutions/loss control field experience with a personal lines national/regional insurance carrier.
• Demonstrated initiative; ability to work independently.
• Strong analytical and problem-solving abilities.

Responsibilities

• Perform on-site policyholder home inspections to evaluate risk and recommend mitigation services.
• Consult with policyholders on risk management, maintenance, security, and loss mitigation aids.
• Identify cross-sell opportunities for additional coverages (e.g., Marine, Auto).
• Collaborate with product, underwriting, and marketing teams on risk solutions initiatives.

Skills

Risk assessment

Loss control

Home inspection

Communication

Travel willingness

Independent work

Cross-functional collaboration

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Risk Solutions team is currently seeking a Personal Lines Risk Solutions Consultant to cover the Connecticut and Massachusetts territory. Position is eligible for a fully remote arrangement with local travel. This is a full-time, exempt role.

POSITION OVERVIEW:

Role provides risk solutions support to Hanover's Personal Lines division for Prestige clients.

IN THIS ROLE, YOU WILL:

• Perform on-site policy holder home inspections to evaluate risk and recommend services and solutions to mitigate risk.
• Consult with policy holders on risk management services such as proactive home maintenance, disaster preparedness, security, and loss mitigation aids.
• Identify cross sell opportunities for additional coverages such as Marine and Auto.
• Participate in innovation pilots with the Personal Lines Product team.
• Support risk management content generation by Personal Lines Marketing team.
• Strong interpersonal skills and ability to interact with policyholders and agents.
• Collaboration with Underwriting, Risk Solutions home office technical and field teams, PL Product, PL Claim and PL Marketing.
• Participate in association and industry relations activities including attending meetings and conferences representing company.

WHAT YOU NEED TO APPLY:

• At least 4 years Risk Solutions/Loss Control field experience with a personal lines national/regional insurance carrier.
• Motivated self-starter with demonstrated initiative; ability to work independently.
• Building construction, homeowner, and marine insurance coverages, underwriting and claims.
• Superior analytical & problem-solving skills.
• Aptitude for numerical and/or financial evaluation of business performance.
• Ability to work in a dynamic environment on multiple projects, tasks, or assignments.
• Results orientation.
• Superior communication skills, both oral & written.
• Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction.

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment.
• Ability to work in a fast-paced environment.
• Frequent travel within Connecticut and Massachusetts.
• Ability to sit and/or stand for extended periods.
• Full-time position requiring flexibility in working hours to accommodate homeowner schedules.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents:

To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.