Risk Services Coordinator

The Cheesecake Factory; Agoura Hills (CA); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

401K with company match

3 weeks of vacation which increases to

Sick time

Tuition Reimbursement of $2,500 for ql

Adoption Assistance Benefit of $2,500

Discount for dining as a guest

Reusable gift card loaded annually

Job summary

The Risk Services Coordinator at The Cheesecake Factory supports workers’ compensation claim administration and acts as a trusted liaison between injured employees, claims partners, and internal teams. The role requires strong organization, discretion, and timely communications.

Hybrid work with minimum 3 days in the office each week; you will handle documentation, wage statements, forms, and data privacy while assisting the Benefits team with leave processes and accommodations.

Qualifications

• Bilingual in English and Spanish with reading, writing and speaking fluency.
• Minimum of 1 year in a professional office environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to type at least 35 words per minute accurately.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication, including professional phone etiquette.
• Ability to manage multiple projects and competing priorities simultaneously.
• Strong time management skills to meet deadlines in a fast-paced environment.
• High school diploma or equivalent required.

Responsibilities

• Serve as liaison between injured employees, claims adjusters, and medical providers for smooth claims experience.
• Manage and distribute incoming correspondence, ensuring timely handling of documents.
• Coordinate subpoena requests and legal documentation while maintaining confidentiality.
• Support claims adjusters and legal counsel by gathering and providing requested information.
• Maintain accurate claim records and coding in internal systems and with the Third-Party Administrator.
• Prepare wage statements and workers’ compensation documentation.
• Complete and submit state-specific workers’ compensation forms as needed.
• Coordinate medical bill submissions and respond to provider billing inquiries.
• Distribute required medical panel postings and workers’ compensation notices.
• Communicate employee work status updates with restaurants, adjusters, nurse case managers, and internal teams.
• Collaborate with Benefits team to support leave-of-absence processes and accommodations.
• Prepare and distribute personnel records and supporting documentation while ensuring data privacy and compliance.

Skills

Bilingual: English/Spanish

Microsoft Office proficiency

Typing 35 wpm

Strong communication

Multitasking

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Eligible for a hybrid work schedule split between home & office, with a minimum of 3 days in the office each week.

The Risk Services Coordinator supports the day-to-day administration of workers’ compensation claims and serves as a valuable resource for injured employees and external claims partners. This role requires frequent phone and email communication, accurate recordkeeping, and detailed documentation of claim activity. The ideal candidate is highly organized, customer-service focused, and comfortable handling sensitive information with professionalism and care. While the primary focus is workers’ compensation, the position may also provide support across other Risk Services initiatives as needed.

You’ll thrive in this role if you are:

• Empathetic and Service-Driven: You enjoy helping people and approach sensitive situations with professionalism, care, and discretion.
• Organized and Accurate: You take pride in maintaining detailed documentation and ensuring information is handled correctly and efficiently.
• Adaptable: You can balance competing priorities, respond to changing needs, and remain effective in a fast-paced environment.
• Relationship Builder: You foster strong partnerships with employees, claims adjusters, medical providers, and internal business partners to support successful outcomes.

Here’s more of what you’ll get to do:

• Serve as a liaison between injured employees, claims adjusters, and medical providers to support a smooth claims experience.
• Manage and distribute incoming correspondence, ensuring timely handling of important documents.
• Coordinate subpoena requests and legal documentation while maintaining confidentiality.
• Support claims adjusters and legal counsel by gathering and providing requested information.
• Maintain accurate claim records and coding in internal systems and with our Third-Party Administrator.
• Prepare wage statements and workers’ compensation documentation.
• Complete and submit state-specific workers’ compensation forms as needed.
• Coordinate medical bill submissions and respond to provider billing inquiries.
• Manage the distribution of required medical panel postings and workers’ compensation notices.
• Partner with restaurants, adjusters, nurse case managers, and internal teams to communicate employee work status updates.
• Collaborate with the Benefits team to support leave-of-absence processes and accommodations.
• Prepare and distribute personnel records and supporting documentation while ensuring data privacy and compliance.

What we require:

• Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.
• Minimum of 1 year of experience working in a professional office environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to type a minimum of 35 words per minute with a high degree of accuracy.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Ability to effectively manage multiple projects and competing priorities simultaneously.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment.
• High school diploma or equivalent required.

What we prefer:

• Experience within restaurant operations

What we offer:

• Eligible for benefits first day of the month following date of hire
• 401K with company match
• 3 weeks of vacation which increases to 4 weeks starting in your 5th year
• 5 days of sick time per year (first year prorated)
• Tuition Reimbursement of $2,500 for qualified programs
• Adoption Assistance Benefit of $2,500
• 25%-35% discount when dining as a guest
• Reusable gift card loaded annually for your dining enjoyment

About the Company:

Named to FORTUNE Magazine’s "100 Best Companies to Work For®" list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people-this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.

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