Staff Relations Specialist

The Cheesecake Factory; Calabasas (CA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Benefits first day

401K with company match

Vacation accrual 3–4 weeks

Sick time

Tuition Reimbursement

Adoption Assistance

Dining discount

Gift card program

Job summary

The Cheesecake Factory in Calabasas, CA is seeking a Staff Relations Specialist to investigate workplace concerns, interpret policies, and support disciplinary actions with the Staff Relations Manager. You will apply employment laws and HR best practices while upholding our culture and brand values.

Join a team focused on integrity, collaboration, and delivering clear, compassionate employee support in a hybrid home/office environment.

Qualifications

• 1+ years of Employee Relations/Investigations experience.
• Demonstrated knowledge of employment law.
• Knowledgeable of Human Resources best practices.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to use tact, diplomacy, discretion and empathy in a diverse environment.

Responsibilities

• Conduct in-depth investigations covering harassment and policy breaches with impartial results.
• Provide guidance to Operations Leadership and employees on personnel practices and employment laws.
• Handle staff complaints and guide supervisors on policy interpretation.
• Maintain compliance with federal, state, local and company guidelines.
• Develop reports using Ethics Point for analysis and insights.

Skills

Employee Relations

Investigations

Employment Law

HR Best Practices

Microsoft Word

Microsoft Excel

Microsoft Outlook

Diplomacy & Discretion

Empathy

Education

Bachelor’s Degree

PHR/SPHR

Job description

Eligible for a hybrid work schedule split between home & office.

You may know us for our huge menu of delicious food…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014! But did you know, that our Staff Relations team plays a crucial role in creating a positive and dynamic workplace environment across all of our concepts?

Working closely with the Staff Relations Manager and restaurant operators, the Staff Relations Specialist addresses important staff and manager concerns, including harassment, discrimination, and other workplace issues. Their responsibilities include conducting timely and thorough investigations, supporting operations in delivering disciplinary notices, and recommending terminations in collaboration with the Staff Relations Manager. Additionally, the Staff Relations Specialist interprets and applies company policies, provides guidance on disciplinary actions, ensures compliance with employment laws, and consistently upholds and promotes our company culture and brand values.

You’ll thrive in this position if you are:

• Skilled communicator: Whether speaking or writing, you present information clearly and professionally, adapting to your audience to ensure comprehension.
• Service-focused: Your excellent people skills enable you to provide top-notch support, whether over the phone or face-to-face.
• Ethical and respectful: You handle diverse workplace situations with tact, diplomacy, and discretion, demonstrating empathy and understanding throughout.
• Collaborative team player: You manage yourself well but excel when working with a team, enjoying the process of collaboration and brainstorming on new initiatives.

Here’s more of what you’ll get to do:

• Execute in-depth investigations, covering a wide range of business and HR matters like harassment and policy breaches, ensuring meticulous and impartial results.
• Provide insightful support and guidance to key stakeholders, Operations Leadership, and employees on personnel practices, policies, and employment laws, with clear recommended actions.
• Handle diverse tasks with expertise, from resolving staff complaints to guiding supervisors and employees on policy and procedure interpretation.
• Maintain compliance with regulations, using your knowledge to uphold all federal, state, local, and company guidelines and laws.
• Embody the company’s core mission and values, promoting integrity and ethical behavior throughout the organization.
• Develop critical reports using the case management system, Ethics Point, for comprehensive analysis and actionable insights.
• Conduct detailed data analysis to support investigative findings, ensuring accurate and meaningful conclusions.
• Ensure full compliance with policies and procedures, aligning all actions with company and legal requirements.

What we require:

• 1+ years of Employee Relations/Investigations experience
• Demonstrated knowledge of employment law
• Knowledgeable of Human Resources best practices
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to use a high level of tact, diplomacy, discretion and empathy/understanding in a business environment with a diverse employee base

What we prefer:

• Bachelor’s Degree
• PHR/SPHR

What we offer:

• Eligible for benefits first day of the month following date of hire
• 401K with company match
• 3 weeks of vacation which increases to 4 weeks starting in your 5th year
• 5 days of sick time per year (first year prorated)
• Tuition Reimbursement of $2,500 for qualified programs
• Adoption Assistance Benefit of $2,500
• 25%-35% discount when dining as a guest
• Reusable gift card loaded annually for your dining enjoy

About the Company:

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake

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