Risk Operations Support Manager

SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; On-site; USD 110,000 - 165,000; Full time

Job summary

The SouthState Bank, National Association is seeking a Risk Operations Support Manager to lead Model Risk Management governance, overseeing related technology and data initiatives and guiding a team to maintain consistent, well-documented risk practices across the organization.

You will partner with model owners, risk stakeholders, technology teams, and governance committees to enable timely oversight, robust documentation, and informed decision-making while advancing AI governance and data

Qualifications

• Seven or more years of relevant experience in model risk management, risk governance, or related domains.
• Experience supporting governance committees, senior management reporting, or regulatory activities is preferred.
• Strong knowledge of model risk management concepts, inventories, scoring, documentation, and ongoing monitoring.
• Ability to develop dashboards and clear management reporting using Power BI and Office tools.
• Experience coordinating cross-functional governance initiatives and projects.

Responsibilities

• Lead and coordinate Model Risk Management governance activities, including governance standards and committee support.
• Manage MRM projects with planning, milestones, risks, dependencies, and stakeholder communication.
• Oversee Archer platform and MRM workflows, data quality, reporting, and issue resolution with technology teams.
• Manage model risk issues, remediation governance, evidence review, and closure preparation.
• Oversee ongoing monitoring governance for timely completion and clear reporting of performance.

Skills

Governance

Model risk management

Leadership

Communication

Data governance

Education

Bachelor's degree in risk management or related field

Advanced degree preferred

Tools

Archer platform

Power BI

Microsoft Office

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The Risk Operations Support Manager leads the operational governance activities that support the Model Risk Management program. This role manages governance processes, related technology and data initiatives, and a team responsible for maintaining consistent, timely, and well-documented model risk practices across the organization. The manager partners with model owners and users, business and risk stakeholders, technology teams, and senior governance committees to support effective oversight and informed decision-making.

Duties & Responsibilities

• Lead and coordinate Model Risk Management governance activities, including governance standards, procedures, committee support, inventory governance, and program reporting.


• Manage MRM projects and cross-functional initiatives, including project planning, requirements, milestones, risks, dependencies, stakeholder communication, and implementation follow-through.


• Oversee the Archer platform and related MRM workflows, data quality, user requirements, reporting, enhancements, access coordination, and issue resolution in partnership with technology and platform teams.


• Manage model risk issues and remediation governance, including issue management, tracking, aging, escalation, status reporting, evidence review, and preparation for closure consideration.


• Oversee ongoing monitoring governance to support timely completion, consistent standards, escalation of exceptions, and clear reporting of model performance and control results.


• Lead model and data documentation initiatives, including documentation standards, inventories, data lineage and source information, governance records, and coordination with model owners to address documentation needs.


• Coordinate and help score model risk assessments, including risk identification, tiering and classification support, inventory maintenance, and periodic review activities. Support governance of end-user computing tools and artificial intelligence use cases, and represent Model Risk Management on the AI Governance Advisory Review Committee.


• Manage and develop direct reports and prepare materials, dashboards, metrics, and presentations for the Model Risk Management Committee and other senior management or governance forums; present topics as assigned.

Qualifications

Education Requirements

Bachelor's degree in risk management, finance, business, data analytics, information systems, or a related field, or an equivalent combination of education and relevant experience.

Advanced degree is preferred but not required.

Minimum Experience

• Seven or more years of relevant experience in model risk management, risk governance, banking risk management, project management, data governance, or a related discipline.


• Three or more years of leadership, people management, or significant team-lead experience preferred.


• Experience supporting governance committees, senior management reporting, or regulatory and audit activities preferred.

Licenses & Certifications

No license or certification is required. PMP, FRM, CRM, data governance, or related professional certification is preferred.

Knowledge, Skills, & Abilities

• Strong knowledge of model risk management and model governance concepts, including model inventories, model risk assessment methodologies and scoring, documentation, issues management, validation governance, and ongoing monitoring.


• Working knowledge of artificial intelligence governance and the ability to evaluate AI use cases through established governance, risk assessment, and committee review processes.


• Working knowledge of Archer or a comparable governance, risk, and compliance platform, including workflow oversight, reporting, data quality, and enhancement coordination.


• Proficiency with Power BI and Microsoft Office tools; ability to develop clear dashboards, metrics, committee materials, and management reporting.


• Strong project management skills, with the ability to organize complex work, manage competing priorities, track dependencies, and drive timely completion across multiple stakeholders.


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