Risk Operations Specialist

Software Technology Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Software Technology Inc. is hiring a Risk Operations Specialist to support payments operations and risk workflows that protect customers, funds movement, and platform integrity.

This role handles day-to-day payment processing, customer verification, compliance reviews, and maintaining accurate payment records and reconciliations, while partnering with cross-functional teams to improve operations and customer experience.

Qualifications

• Experience in payments, fraud, risk operations or related fields.
• Ability to investigate complex payment issues and identify root causes.
• Strong judgment, ethics, and attention to detail in high-risk environments.
• Excellent written and verbal communication across teams.

Responsibilities

• Review and certify payments for new customers, ensuring KYC requirements are met.
• Prepare and approve daily NACHA file prior to bank delivery and reconcile daily balances.
• Create and reconcile the Payment Tracker as needed.
• Apply payment policies and procedures consistently across processing activities.
• Identify risks and recommend improvements to strengthen controls and efficiency.
• Interface with Care Team and cross-functional partners for payment-related issues.
• Investigate invoice discrepancies and refund requests with focus on accuracy.

Skills

Payments

Fraud detection

KYC

Risk assessment

Investigations

Cross-functional

Job description

We’re hiring a Risk Operations Specialist to join our Payments Operations team as

an individual contributor. In this role, you will support payment operations and risk workflows that help protect customers, funds movement, and platform integrity.

This position is responsible for day-to-day payment processing, customer verification and compliance-related reviews, and maintaining accurate payment records and reconciliations. The role also partners closely with cross-functional teams to resolve payment issues, support regulatory processes, and improve operational efficiency across the payment lifecycle.

The ideal candidate brings a strong risk mindset, attention to detail, and a proactive approach to identifying process improvements that strengthen controls and enhance the customer experience.

This role may also require availability during select company holidays when banking systems remain operational.

• You’ll play a meaningful role in protecting customers, funds movement, and platform integrity through hands-on payment risk operations
• You’ll gain experience across customer verification, fraud detection, payment review, reconciliations and regulatory support
• You’ll work closely with cross-functional partners to help resolve payment issues and support a reliable customer experience
• You’ll have the opportunity to identify process gaps, spot risk trends, and contribute to improvements that strengthen controls and operations
• You’ll be joining a team that cares about people, purpose, and performance

Responsibilities:

• Review and certify payments for new customers, ensuring KYC requirements are met
• Prepare and approve the daily NACHA file prior to bank delivery, including identity verification, fraud detection, policy enforcement, customer follow-up, and daily bank reconciliation
• Create, maintain, and reconcile the Payment Tracker as needed
• Apply payment policies and operational procedures consistently across all payment processing activities
• Identify risks within payment processes and recommend improvements to address control gaps and strengthen operational efficiency
• Serve as a key interface with the Care Team and other cross-functional partners for payment-related activities and issue resolution
• Investigate invoice discrepancies, past-due invoices, and refund requests with a focus on accuracy, timeliness, and customer experience
• Conduct customer outreach as needed to support payment verification and authorization
• Support regulatory and compliance-related workflows, including sanctions screening, reporting support, and dispute-related processes
• This role may require support during select company holidays when banks remain open

What you’ll bring:

• Related experience in payments, fraud, financial services, trust & safety, back-office operations,
• compliance, KYC, or risk operations
• Demonstrated ability to investigate complex payment issues, identify root causes, and improve
• processes in high-risk or high-ambiguity environments
• Strong judgment, professional ethics, and attention to detail, with the ability to complete work promptly and accurately
• Strong written and verbal communication skills, with the ability to partner effectively across teams and handle sensitive matters with clarity and professionalism
• A high degree of diplomacy, motivation, and tact while carrying out responsibilities