Risk Operations Lead: Underwriting & Claims

Vensure Employer Solutions; Chandler (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan 401(k)

Paid Time Off

Employee Assistance Program (EAP)

Health Savings Account (HSA)

Job summary

Vensure Employer Solutions is hiring a Risk Operations Supervisor in Chandler, AZ to lead the day-to-day Risk Operations, supporting underwriting, loss control, and workers' compensation claims activities.

You will supervise staff, ensure process compliance, coach team members, and coordinate scheduling, timekeeping, and coverage while upholding regulatory and carrier requirements. Join a dynamic, on-site role in a global HR tech company.

Qualifications

• Knowledge of risk management, workers' compensation, underwriting, and PEO insurance operations.
• Strong organizational, analytical, and problem-solving skills.
• Ability to enforce and improve established policies and procedures.
• Effective verbal and written communication.
• Ability to build collaborative relationships and work with leadership and cross functional partners.

Responsibilities

• Provide day-to-day supervision of the Risk Operations team, including Coordinators, Associates, Specialists, and Senior Specialists. Assign, prioritize, and monitor workloads to meet service levels and quality standards.
• Process and oversee timekeeping, PTO requests, scheduling, and coverage planning for the team.
• Deliver regular coaching, feedback, and performance guidance to team members.
• Serve as the first point of escalation for operational issues, complex cases, and workflow challenges.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Support underwriting, loss control, and workers' compensation claims operations by ensuring accurate documentation and timely follow-up.
• Assist with coordination and execution of loss control activities and follow-up on recommendations.
• Participate in workers' compensation claim reviews and operational discussions, escalating concerns as appropriate.
• Support the administration of PEO workers' compensation programs, renewals, and ongoing carrier requirements.
• Ensure risk-related operational processes align with policies and legal requirements.
• Monitor team activities for compliance with safety legislation and carrier guidelines.
• Conduct routine quality reviews and audits of work products.

Skills

Risk management

Workers' compensation

Underwriting operations

People supervision

Regulatory compliance

Microsoft Office proficiency

Education

High School diploma

College degree in risk management or related field preferred

Job description

Vensure Employer Solutions is hiring a Risk Operations Supervisor in Chandler, AZ to lead the day-to-day Risk Operations, supporting underwriting, loss control, and workers' compensation claims activities.

You will supervise staff, ensure process compliance, coach team members, and coordinate scheduling, timekeeping, and coverage while upholding regulatory and carrier requirements. Join a dynamic, on-site role in a global HR tech company.