Risk Manager

Arrive Logistics; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Match

Wellness Days

Parental Leave

Relocation

Job summary

Arrive Logistics is seeking a proactive Risk Manager to protect operations against carrier fraud, theft, and operational risk in Chicago. You will bridge the Risk and Carrier Sales teams, evangelize best practices, and educate internal stakeholders on why risk protocols matter and how they protect velocity.

The ideal candidate will have strong theft prevention focus, KPI management, and outstanding communication to guide cross-functional teams in a fast-paced logistics environment.

Qualifications

• Bachelor's degree in a relevant field required.
• Minimum 6 years of supply chain risk management experience, including fraud prevention.
• Experience with law enforcement relationships is a plus.

Responsibilities

• Lead and develop the operational risk team to meet performance goals.
• Design and refine risk mitigation processes; audit workflows for security gaps.
• Educate Sales on risk protocols and build trusted internal partnerships.
• Own KPI management for risk tickets and response times.
• Oversee theft and fraud prevention initiatives and HVHR programs.
• Coordinate rapid recovery efforts with law enforcement during incidents.
• Collaborate with Operations, Compliance, Legal, and Finance to integrate risk practices.

Skills

Risk Management

Fraud Prevention

Data Analysis

Leadership

Communication

Cross-functional Collaboration

Decision Making

Education

Bachelor's degree

Job description

Arrive Logistics is seeking a proactive, collaborative, and detail-oriented Risk Manager to protect our operations against carrier fraud, strategic cargo theft, and operational risk. In this role, you won't just be managing risk behind a screen; you will be the bridge between the Risk department and our Carrier Sales teams. A massive part of your success will rely on your ability to build strong internal relationships, evangelize risk best practices, and teach our sales teams why risk protocols matter and how they protect our business.

The ideal candidate will combine a deep focus on theft prevention and ticket KPI management with the excellent communication skills needed to educate internal stakeholders, keeping Arrive safe without halting velocity.

What You'll Do

• Operational Team Leadership: Lead, mentor, and develop the operational risk team. Manage daily workflows, set clear performance expectations, and foster a high-performing culture focused on continuous improvement and vigilant risk management.
• Risk Mitigation & Process Optimization: Design, implement, and continuously refine robust risk mitigation processes. Audit existing workflows to close security loopholes, standardize risk assessment procedures, and ensure the team scales efficiently alongside Arrive's growth.
• Internal Relationship Building & Education: Act as the primary Risk liaison to the Sales organization. Build strong, trusting relationships with sales leadership and reps to foster a culture of shared security. Educate and coach sales teams on the "why" behind risk protocols, empowering them to spot red flags early.
• Ticket & Case KPI Management: Own the intake, triage, and resolution metrics for internal risk tickets. Manage key performance indicators (KPIs) around response times, resolution accuracy, and ticket volume to ensure the Risk team supports the speed of the business while maintaining strict security boundaries.
• Advanced Theft & Fraud Prevention: Lead the implementation and monitoring of cutting-edge practices to identify and block fraudulent motor carriers, strategic theft actors, and fictitious pickups. Proactively analyze data to predict and neutralize vulnerabilities before they impact cargo.
• Stolen Freight Recovery Execution: Act decisively in the event of a theft or hostage load. Coordinate immediate recovery efforts by partnering with law enforcement, and industry cargo task forces.
• High-Value, High-Risk (HVHR) Oversight: Oversee the administration of Arrive’s HVHR program. Ensure strict adherence to carrier vetting protocols, define permissible commodities, verify high-level insurance requirements, and audit compliance.
• Cross-Functional Collaboration: Partner closely with Operations, Compliance, Legal, and Finance to integrate risk management smoothly into daily workflows.

Qualifications

• Bachelor's degree or equivalent from an accredited educational institution.
• Minimum of 6 years of experience in supply chain risk management, with exposure to fraud and theft prevention within the transportation or logistics industry.
• Prior experience in law enforcement or established relationships with the law enforcement community is a plus.
• Prior experience working within a freight brokerage environment is beneficial.
• Solid understanding of freight and transportation industry fundamentals and knowledge of supply chain security best practices.
• Strong moral and ethical compass, demonstrating integrity and trustworthiness.
• Excellent interpersonal skills and the ability to interact effectively with individuals at various levels within and outside the organization.
• Proven ability to work independently and take initiative.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills, with the ability to articulate information clearly and concisely.
• Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
• Ability to make sound decisions and exercise good judgment.
• Strong attention to detail and organizational skills.

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.