Risk Management Supervisor

Accorhotel; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Swissôtel Chicago is seeking a Risk Management Supervisor to oversee day-to-day safety and security operations. You will guide the Risk Management team, respond to incidents, and ensure a safe, welcoming environment for guests and Heartists.

Requirements include 2–3 years in security or risk management, supervisory experience, and strong leadership, investigative, and reporting skills. Knowledge of life-safety systems and Opera is a plus; onsite work is expected.

Qualifications

• High School Diploma or GED required; additional education in Security, Risk Management, Hospitality, or related field is an asset.
• 2–3 years of related security, risk management, loss prevention, or safety experience; supervisory or leadership experience strongly preferred.
• Previous experience in a hotel, hospitality, or similarly fast-paced environment is an asset.
• Working knowledge of Microsoft Word and Excel; experience with Opera or other hotel systems is an asset.
• Strong leadership and ability to coach and support Risk Management Officers.
• Ability to remain composed, exercise sound judgment, and de-escalate situations during emergencies.
• Strong investigative, reporting, and confidentiality skills.

Responsibilities

• Provide leadership and direction to Risk Management Officers during assigned shifts, ensuring safe operations.
• Oversee health, safety, and security of guests, Heartists, visitors, and assets.
• Lead with warmth and professionalism while maintaining a strong safety presence throughout the hotel.
• Understand life safety systems and lead emergency responses (fire, medical, bomb threats, severe weather).
• Respond to incidents and ensure timely, professional handling per procedures.
• Review incident reports, escalate significant matters, and ensure proper follow-up.
• Conduct thorough investigations and document findings.
• Enforce policies; partner with leadership to address violations.
• Coach and train staff for consistency and development.
• Assist with shift assignments, briefings, and follow-ups on risk matters.
• Interact with guests and Heartists professionally, de-escalating as needed.
• Patrol guest and staff areas, back-of-house spaces, and perimeter.
• Oversee Lost and Found, package pass, and key-control procedures.
• Identify hazards and take corrective actions or escalate.
• Maintain clear communication with leadership and other departments.
• Assist with audits, safety initiatives, and emergency preparedness.
• Perform other duties as assigned.

Skills

Leadership

Security

Supervision

Investigation

Report writing

Communication

Interpersonal skills

Problem solving

Emergency response

MS Word/Excel

Education

High School Diploma/GED

Security/Criminal Justice background

Tools

Opera PMS

MS Word/Excel

Job description

BE LIMITLESS
Do what you Love, Care for the World,
Challenge the Status Quo!

WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

You are a confident, observant leader who thrives in a fast-paced environment and knows how to remain calm when others need support. You have a passion for keeping people safe, solving problems, and leading by example. As a Risk Management Supervisor, you will help oversee the day-to-day safety and security operations of the hotel while providing guidance and support to the Risk Management team and ensuring a safe, welcoming environment for our guests and Heartists.

WHAT YOU WILL BE DOING:

• Provide leadership and direction to Risk Management Officers during assigned shifts, ensuring consistent execution of hotel safety, security, and emergency procedures.
• Support the health, safety, and security of all hotel guests, Heartists, visitors, and hotel assets.
• Lead by example in providing warm, professional, and helpful service while maintaining a strong safety and security presence throughout the hotel.
• Maintain a thorough understanding of the hotel's life safety systems and take a leadership role during emergency situations, including fire alarms, evacuations, medical emergencies, bomb threats, severe weather, and other emergency procedures.
• Respond to and oversee incidents occurring throughout the hotel, ensuring situations are handled promptly, professionally, and in accordance with established procedures.
• Review incident reports and investigations for accuracy, completeness, and appropriate follow-up, escalating significant matters to Risk Management and hotel leadership as needed.
• Conduct thorough investigations of incidents, accidents, injuries, losses, disturbances, and other security-related matters, including gathering statements, reviewing available information, and maintaining detailed documentation.
• Enforce hotel policies and procedures and partner with hotel leadership to address and correct safety, security, or policy violations.
• Provide coaching, guidance, and on-the-job training to Risk Management Officers to promote consistency, accountability, and professional development.
• Assist with shift assignments, daily briefings, pass-down communication, and follow-up on outstanding Risk Management matters.
• Demonstrate the ability to effectively interact with guests and Heartists, using professionalism, sound judgment, and diplomacy to de-escalate challenging situations and gather accurate information.
• Conduct regular patrols of guest areas, Heartist areas, back-of-house spaces, and the hotel perimeter, while ensuring Risk Management Officers complete assigned patrols and responsibilities.
• Oversee Lost and Found procedures and ensure items are properly documented, secured, stored, and released according to hotel policy.
• Ensure package pass procedures are consistently followed for hotel property leaving the building.
• Enforce key-control procedures, including proper sign-in/sign-out practices and completion of required key inventories.
• Identify potential safety hazards, security concerns, and areas of risk throughout the property and ensure appropriate corrective action or escalation.
• Maintain clear communication with hotel leadership and other departments regarding incidents, operational concerns, and matters requiring follow-up.
• Assist Risk Management leadership with training, audits, safety initiatives, emergency preparedness, and other departmental responsibilities as needed.
• Perform other duties and responsibilities as assigned.

Physical Requirements

Physical aspects of the position include, but are not limited to:

• Constant standing and walking throughout the shift.
• Frequent bending, kneeling, pushing, and pulling.
• Occasional lifting and carrying of up to 20 lbs.
• Occasional ascending or descending ladders, stairs, and ramps.

YOUR ESPERIENCE AND SKILLS INCLUDE:

• High School Diploma or GED required; additional education or training in Security, Risk Management, Criminal Justice, Hospitality, or a related field is an asset.
• 2–3 years of related security, risk management, loss prevention, or safety experience; previous supervisory or leadership experience strongly preferred.
• Previous experience in a hotel, hospitality, or similarly fast-paced environment is an asset.
• Working knowledge of Microsoft Word and Excel; experience with Opera or other hotel systems is an asset.
• Strong leadership skills with the ability to provide direction, coaching, and support to Risk Management Officers.
• Strong interpersonal, organizational, decision-making, and problem-solving abilities.
• Ability to remain composed, exercise sound judgment, and take appropriate action during emergency or high-pressur s situations.
• Strong investigative skills with the ability to gather information, assess situations, and conduct thorough follow‑up.
• Excellent report‑writing skills with strong attention to accuracy, detail, and confidentiality.
• Excellent verbal and written communication skills with the ability to communicate effectively with guests, Heartists, leadership, and outside emergency personnel.
• Ability to professionally manage and de‑escalate challenging or sensitive situations while remaining calm, courteous, and