Risk Investigator

Payroc; United States; Remote; USD 65,000 - 80,000; Full time

Job summary

Payroc is seeking a Risk Investigator to protect the company, merchants, and partners from financial loss by identifying and investigating potential fraud and other risk factors. This role monitors merchant settlements, transaction activity, and chargeback trends to identify exceptions and mitigate risk.

The Risk Investigator works with merchants, issuing banks, cardholders, sales partners, and internal teams to investigate suspicious activity, gather supporting documentation, and resolve

Qualifications

• Experience in fraud investigation or risk management is preferred.
• College degree required or equivalent experience in risk/credit analysis.
• Excellent verbal and written communication skills.
• Ability to negotiate and communicate with customers in difficult situations.
• Strong data analysis and Excel skills.

Responsibilities

• Analyze merchant activity and settlements to identify risk signals and initiate actions.
• Investigate high‑risk transactions and determine appropriate remediation.
• Communicate with merchants and partners about exception activity and documentation needs.
• Develop intelligence on fraud trends to reduce losses.
• Monitor chargeback trends and educate merchants on best practices.
• Collaborate with internal teams to improve risk controls.

Skills

Fraud investigation

Risk management

Communication skills

Multitasking

Data analysis

Decision making

Education

College degree

Tools

Microsoft Excel

Job description

Title

Risk Investigator

Reports To

Manager, Risk Management

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

Position Overview

The Risk Investigator helps protect Payroc, its merchants, and business partners from financial loss by identifying and investigating potential fraud and other merchant processing risks. This role monitors merchant settlements, transaction activity, and chargeback trends to identify exceptions, assess exposure, and determine appropriate actions to mitigate risk.

The Risk Investigator works with merchants, issuing banks, cardholders, sales partners, and internal teams to investigate suspicious activity, gather supporting documentation, and resolve concerns. The role also identifies emerging fraud trends and opportunities to improve risk strategies while balancing financial performance and the merchant experience.

Duties and Responsibilities

• Analyze daily merchant batch settlements for parameter violations and initiate appropriate adverse action to mitigate loss
• Investigate high-risk or suspicious transaction activity with merchants, issuing banks, and cardholders to determine the proper action
• Communicate with merchants and sales partners regarding exception activity and request additional documentation to support processing activity
• Develop intelligence on fraud trends to prevent fraud losses
• Be accountable for financial performance and customer experience generated by fraud strategies
• Negotiate collateral requirements and/or changes of terms with merchants
• Review daily chargeback reports to monitor trends and educate merchants on best practices
• Perform other critical job functions as assigned related to customer service or underwriting

Qualifications

• Previous experience in fraud investigation, risk management, or a related field would be an advantage
• College degree desired; exceptions may be made for candidates with significant credit or risk analyst experience
• Assertive and confident, with exceptional verbal and written communication skills
• Ability to communicate clearly and negotiate with commercial customers, including in difficult situations
• Ability to multitask in a high-volume, fast-paced environment
• Quick and accurate decision-making skills
• Proficiency in data analysis tools and techniques to extract insights from large datasets, identify patterns, and make data-driven decisions
• Advanced Microsoft Excel skills and strong working knowledge of other Microsoft Office applications

Travel Component

• NA

Working Conditions

• Standard work schedule is 9:00 AM - 5:30 PM (CST) .This position requires a weekend rotation.
• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods

Equality

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at [e-mail]

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.