Risk Department Coordinator

Werner Enterprises, Inc.; Omaha, Northern (NE, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises, Inc. is seeking a Risk Department Coordinator in Omaha, NE to provide essential intake and administrative support for workers’ compensation claims.

The role ensures smooth claims processing, data logging, and coordination with adjusters and medical providers. You will triage claims, arrange light-duty or treatment logistics, manage file documentation, and handle high-volume communications while upholding privacy and policy compliance.

Qualifications

• Associates degree in business or healthcare field is required.
• Minimum of 2 years of administrative experience in a fast-paced professional office environment.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Serve as initial point of contact for new workers’ compensation claims and conduct intake interviews.
• Log and organize initial data for claims and triage before assignment to an Adjuster.
• Coordinate logistics for light duty, treatment, or home-based care for injured drivers.
• Set up and maintain claim files, ensuring documentation is complete for the Adjuster.
• Assist with reporting of out-of-state claims to the TPA and maintain thorough follow-up.
• Provide phone support and email/mail handling for risk intake.
• Support Adjusters with file preparation, litigation readiness, and task execution.
• Complete special projects and ensure compliance with company policies and legal procedures.

Skills

Organizational skills

Customer service

Written and verbal communication

Time management

Privacy and confidentiality

Multitasking

Education

Associates Degree in Business or related healthcare field

Tools

Google Workspace

Job description

## Risk Department CoordinatorApply: Onsite: Omaha, NE: Full time: Posted Today: JR23630The Risk Department Coordinator plays a critical administrative and logistical role, serving as the frontline contact for all new workers’ compensation claims. This position is vital for the efficient flow of claims processing, requiring exceptional organizational skills, meticulous attention to detail, and a commitment to assisting our injured drivers and internal adjusters.**Responsibilities:*** Serve as the initial point of contact for new workers’ compensation claims, conducting critical intake interviews and logging all required initial data.* Perform initial claim triage and assessment prior to assignment to a dedicated Adjuster, ensuring timely hand-off.* Facilitate necessary logistics for injured drivers, coordinating arrangements for light* duty, treatment at a terminal, or arrangement for home-based care/benefits.* Manage the complete file setup process, ensuring all preliminary claim files are* organized, documented, and prepared for the Adjuster's takeover.* Execute timely reporting of out-of-state claims to the Third-Party Administrator* (TPA), maintaining ongoing follow-up and meticulous documentation of each claim file.* Provide reliable phone support and backup for the Risk intake department, managing* high-volume communication.* Efficiently process claim-related correspondence from a shared inbox, which* includes processing medical bill payments, managing attachments, and ordering necessary police reports and other items.* Provide comprehensive administrative support to Adjusters, including file documentation, preparing files for litigation, managing file closure, and other assigned tasks.* Contribute to and successfully complete special projects and critical administrative tasks as assigned by Risk Supervisors.* Ensure strict compliance with all applicable company policies and legal procedures.* Perform various other duties as requested.**Qualifications:*** Minimum of an Associates Degree in Business or a related healthcare field.* At least 2 years of demonstrated administrative experience in a fast-paced professional office environment.* Exceptional organizational skills and a commitment to providing excellent internal and external customer service.* Clear and effective written and verbal communication skills, including professional correspondence via phone, typed documents, and email.* Meticulous attention to detail and a desire to exceed internal and external service expectations.* Strong time management skills and a proven ability to complete work in a timely, accurate, and thorough manner.* Proven ability to maintain confidential information and uphold strict privacy considerations.* Ability to multitask effectively, managing various competing duties and priorities.* Proven ability to be a versatile, self-sufficient contributor who can manage individual tasks with minimal oversight while collaborating effectively with a team to achieve shared goals.* Proven proficiency with the Google Workspace suite (Docs, Sheets, Gmail) and a strong aptitude for utilizing office information systems.* Previous experience in a high-volume call center or similar customer service environment is highly desirable.We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.