Risk Analyst

SignaPay; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous benefits package

401K with employer match

Job summary

SignaPay in Irving, TX seeks a Risk/Fraud Analyst to monitor transactions, investigate anomalies, and hold deposits during investigations. You will coordinate with banks and agents to protect the company, merchants, and partners.

The role requires sharp analytical ability, knowledge of payment processing, and strong communication skills to work with underwriting, finance, and external stakeholders. Office-based, M-F, with potential overtime.

Qualifications

• Minimum 3 years in Risk Management or Credit Underwriting in payments.
• Experience with transaction monitoring and reporting tools.
• Knowledge of G2 web monitoring systems.
• Proficiency with Microsoft Office applications.
• Payment industry knowledge.

Responsibilities

• Review Merchant Exception Reports to identify risk and losses in daily credit card transactions.
• Conduct investigations on merchant processing and suspend deposits if needed.
• Collect documentation from merchants and verify with issuing banks or resources.
• Interview merchants related to investigations and provide updates to ISO/agents.
• Communicate progress to MAC members and share patterns to prevent losses.
• Prepare daily case reports and document findings.

Skills

Strong deductive reasoning

Pattern recognition

Read credit reports

Payment processing knowledge

ACH returns / chargebacks knowledge

Communication skills

Deadline-driven

Written and verbal communication

Tools

G2 web monitoring systems

Microsoft Office

Job description

Job Description

Job Description

** Position: Risk / Fraud Analyst**

** Reports To: Director of Risk**

** Direct Reports: None**

** Description**

** Summary: Under general supervision,** the risk analyst position is an individual contributor to a department responsible for the protection of financial losses for the company. Under general supervision, the Risk/Fraud Analyst conducts risk monitoring activities using online exception reporting tools and other investigative strategies to investigate unusual transactions processed on merchant accounts. Conducts investigations which includes holding funds on merchant deposits and communicating with agents until the investigation is completed. This department works closely with finance and is the last line of defense in mitigating financial losses to the company, merchants and partners.

** Primary Responsibilities**

• Review Merchant Exception Reports using an online reporting system to identify and mitigate risk and losses related to merchant credit card transactions processed daily
• When deemed appropriate, conducts investigations on merchant processing including suspending deposit until the investigation is completed.
• Collect documentation from merchants to verify information with issuing banks or other outside resources
• Conducts merchant interviews related to investigation
• Communicate with referring ISO/Agent on progress of investigations and holds affecting merchants
• Initiate or respond to e-mail communications with other MAC (Merchant Acquiring Committee) members regarding fraudulent or high-risk merchants; share information regarding merchant processing patterns where relevant to prevent further or future losses
• Daily case reporting

Skills Required

• Strong deductive reasoning skills; can infer information gathered from multiple sources
• Ability to identify patterns or recognize anomalies in a fast-paced environment
• Able to read and fully understand personal and business credit reports, bank statements in order to assess a merchant’s financial condition and wherewithal.
• Knowledge of payment processing and the various departments that connect with risk such as Underwriting, outside / inside sales
• Knowledge of ACH returns, chargebacks and how each relate to risk management
• Ability to convey difficult news compassionately in support of building long-term relationships with merchants and ISOs
• Ability to adhere to strict deadlines pertaining to financial holds and releases
• Ability to effectively communicate both written and verbal

Experience and Education

• Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
• Prior use of transaction monitoring or risk assessment software and reporting tools
• Knowledge of G2 web monitoring systems
• Proficiency with Microsoft Office applications
• Payment industry knowledge

** Hours required for this position are M-F 8:0 AM – 5:00 PM in office. Some holidays, weekends and overtime may be required occasionally.**

• DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024, 2025 Winner)
• Top 10 places to work in DFW
• Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024, 2025
• Small financial services firm with an amazing team environment
• Generous benefits package
• 401K with employer match

Company Description

• DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024, 2025 Winner)
• Top 10 places to work in DFW
• Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024, 2025
• Small financial services firm with an amazing team environment
• Generous benefits package
• 401K with employer match