Risk Analyst

Kforce Inc; Frisco (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) retirement plan

Paid time off for salaried staff

Paid sick leave for hourly workers

Job summary

Kforce is seeking a Risk Analyst for a Frisco, TX client. You will complete 20+ cases daily, review merchant accounts, and apply risk policies to detect fraud and financial risk while delivering empathetic customer service.

The ideal candidate has a finance or risk background, 2+ years in risk management or call center work, and strong analytical and deescalation skills. You will collaborate with cross-functional teams to improve processes and stay current with industry trends.

Qualifications

• Bachelor's degree in Finance, Risk Management, Accounting or related field.
• 2+ years in risk management or related call center work experience.
• Strong analytical and critical thinking with attention to detail.
• Strong customer service empathy and deescalation skills.

Responsibilities

• Complete 20+ cases daily addressing risk and fraud questions for merchants.
• Review merchant accounts per SOPs to identify compliance, fraud, or financial risks.
• Provide empathetic, world-class service during escalated issues.
• Analyze customer data to detect fraud patterns and trends.
• Identify process and technology improvements to reduce risk.

Skills

Analytical skills

Customer empathy

Deescalation

SLA management

Multi-system navigation

Financial risk analysis

Attention to detail

Education

Bachelor's degree in Finance/ Risk/Accounting or related

Tools

G-Suite

Job description

Kforce has a client in Frisco, TX that is seeking a Risk Analyst.

Responsibilities

• Complete 20+ cases daily, solving complex risk-based financial & fraud questions for our payment processing merchants
• Review merchant accounts based on standard operating procedures and use good judgement to determine if there is any compliance, fraud, and/or financial risks to the company
• Provide world-class customer service through empathy during complex and escalated customer issues
• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
• Understand standard operating procedures and operate within the established guidelines to mitigate risk
• Represent the brand and provide top-notch service while balancing customer empathy with risk policies
• Collaborate effectively with cross-functional teams to resolve customer-related issues
• Identify areas of improvement and propose changes to optimize processes and technology
• Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns

Requirements

• Bachelor's degree in Finance, Risk Management, Accounting or related field a plus
• 2+ years of relevant experience in risk management and/or financial or related call center work experience
• Strong understanding of customer service and customer empathy
• Proven ability to deescalate customers and effectively handle difficult situations
• Strong work ethic and efficiency skills via inbound phone queues
• Ability to prioritize tasks to meet SLAs and other performance metrics
• Strong analytical and critical thinking skills with attention to detail
• Strong organizational skills and the ability to manage multiple tasks
• Strong work ethic with high integrity and ethics
• Effective collaboration and teamwork skillsWillingness to learn and adapt to new technologies and processes
• Ability to navigate between multiple systems and tools while helping the merchants in the moment
• Proficient with G-Suite and other relevant software

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

Benefits

• We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
• Salaried personnel receive paid time off.
• Hourly employees are not eligible for paid time off unless required by law.
• Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.