RIM Operations Systems Manager, Raleigh, NC

UCB; Raleigh (NC); On-site; USD 108,000 - 141,000; Full time

Job summary

UCB in Raleigh, North Carolina, is seeking a RIM Operations Systems Manager to advance Regulatory Information Management systems with a focus on Veeva Vault RIM, supporting system users, and driving changes for compliant use.

You will collaborate with IT, Quality, and stakeholders to improve data-driven regulatory support, drive adoption, and ensure compliance across global regions, including automation and AI-enabled features.

Qualifications

• Several years of experience in Regulatory Operations, RIM, or regulatory systems management in a regulated environment.
• Hands-on experience with Veeva Vault RIM (required).
• Experience with configuration, releases, testing, and deployments in enterprise systems.
• Understanding of data integrity and computerized system validation in GxP environments.
• Experience working with integrations, vendors, and cross-functional partners to solve issues and improve service levels.
• Comfortable providing end-user support and process/system expertise for compliant use of regulatory systems.

Responsibilities

• Support and guide system users with training materials, manage a shared mailbox, and drive change management to boost adoption and satisfaction.
• Support system ownership activities for the RIM toolset, including Veeva Vault RIM, integrations, authoring tools, and reporting interfaces.
• Coordinate configuration changes, enhancements, testing, and releases to keep the platform stable and fit for purpose.
• Translate operational needs into clear requirements and user stories for teams to build and validate.
• Improve workflows, prepare user acceptance testing, and ensure changes meet quality and compliance needs.
• Support data and access governance, validation documents, and audit materials to meet GxP expectations.

Skills

Regulatory Operations

RIM

Regulatory systems management

Veeva Vault RIM experience

Change management

Data governance

GxP compliance

Cross-functional collaboration

Tools

Veeva Vault RIM

Job description

Make your mark for patients

We are looking for a RIM Operations Systems Manager, curious, structured, and people-focused, to join us in our Regulatory Community Excellence team, based in our Raleigh, NC location.

About The Role

You will advance our Regulatory Information Management (RIM) systems, supporting their high-impact performance and innovation, with an emphasis on Veeva Vault RIM. You are going to support RIM system users and turn business needs into system changes, support releases, and make sure our tools stay compliant and easy to use. You will also help bring in smarter ways of working, including automation and AI-enabled features.

Who You’ll Work With

You will work with system owners and the RIM Operations team. You will partner with IT, Quality, and stakeholders across the business to improve how regulatory work is supported by data and technology, while driving user adoption and compliance with RIM systems.

What You’ll Do

• You will support and guide system users by contributing to user guidance and training, managing a shared mailbox, and focusing on change management to help increase adoption and satisfaction.
• You will support system ownership activities for the RIM toolset, including Veeva Vault RIM, system integrations, authoring tools, and reporting interfaces
• You will coordinate configuration changes, enhancements, testing, and releases to keep the platform stable and fit for purpose.
• You will turn operational needs into clear requirements and user stories that teams can build and validate.
• You will help improve workflows, prepare user acceptance testing, and confirm changes meet quality and compliance needs.
• You will support data and access governance, validation documents, and audit materials to meet GxP expectations.

I nterested? For this position you'll need the following education, experience and skills:

You will bring several years' experience in Regulatory Operations, RIM, or regulatory systems management in a regulated environment and across global regions.

You will have hands‑on experience with Veeva Vault RIM (required).

You will have experience with configuration, releases, testing, and deployments in enterprise systems.

You will understand data integrity and computerized system validation in GxP environments.

You will be experienced working with integrations, vendors, and cross-functional partners to solve issues and improve service levels.

You will be comfortable providing end-user support and providing process and system expertise to guide users to compliant use of regulatory systems.

This position's reasonably anticipated salary range is $ 108k-$141k per year. The actual salary offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience, among other factors.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About Us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We’re afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

Equal Opportunity Employment

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [e-mail] for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.