Rider Care Cedar City Full Time Sales

Red Rock Bicycle Co; Cedar City (UT); On-site; USD 30,000 - 45,000; Full time

Job summary

Red Rock Bicycle Co in Cedar City, Utah is seeking a passionate Rider Care professional dedicated to helping customers become confident riders. This role involves providing expert guidance on bike selection and accessories while building meaningful connections with customers. The ideal candidate should have strong product knowledge, sales techniques, and a commitment to nurturing relationships. Join us in making a difference in people's lives and empowering them to enjoy cycling.

Qualifications

• Strong passion for product knowledge about different bike models and features.
• Ability to build meaningful connections and engage with customers.
• Mastery of effective sales techniques and communication skills.
• Commitment to follow-up and relationship building with customers.
• Awareness of industry trends and new product releases.

Responsibilities

• Provide expert guidance in selecting the perfect bike and accessories.
• Help customers become confident and successful riders.
• Nurture customer relationships beyond initial sales.

Job description

Rider Care is a key role responsible for helping customers become confident and successful riders by providing expert guidance in selecting the perfect bike, accessories, and apparel. Make a difference in people's lives by helping them discover the joy of cycling and empowering them to ride with confidence.

Five Primary Obsessions:

• Product Knowledge: A strong passion for continuously expanding knowledge about different bike models, features, specifications, and technologies. This obsession provides accurate and comprehensive information being offered to riders, helping them make informed purchasing decisions.
• Customer Engagement: A dedication to building meaningful connections with riders. This involves actively listening to their needs, understanding their preferences, and offering personalized solutions. A Rider Care obsession with customer engagement ensures that customers feel valued, understood, and supported throughout their buying journey.
• Sales Techniques: An obsession with mastering effective sales techniques and strategies. This includes developing excellent communication skills, understanding that riders deserve attention, time, and energy, and honing the ability to present bikes to riders in an inclusive and personal way.
• Follow-up and Relationship Building: A commitment to nurturing rider relationships beyond the initial sale. This involves following up with riders, addressing any concerns or questions, and maintaining ongoing communication.
• Industry Awareness: An obsession with staying up to date on industry trends, new product releases, and advancements in bike technology. This enables Rider Care to be a knowledgeable resource for riders, provide insights and recommendations based on the latest developments, and position themselves as a trusted authority in the bicycle industry.