Ricoh Sr. On Site Services Specialist

The Temp Plugs; Norwich (CT); On-site; USD 21,025 - 29,945; Full time

Job summary

A leading temp agency is seeking an On Site Services Specialist in Norwich, CT. The role involves assisting with mail, copy, printing, and shipping tasks. Candidates should have a high school diploma, excellent communication skills, and a valid driver's license. The position requires physical capability to handle various office tasks, including operating equipment and lifting items up to 55 lbs. The work hours are Monday to Friday from 7:30 am to 4:00 pm, and the company offers a business casual dress code.

Qualifications

• High school diploma or GED required.
• Some experience in related copy job preferred.
• Valid driver's license and auto insurance required.
• Competency in MS Office Suite is essential.
• Ability to move items up to 55 lbs and push/pull machines as needed.

Responsibilities

• Assist with mail, copy, print, shipping and receiving.
• Process and deliver mail and packages to assigned locations.
• Operate high volume copying equipment and software.

Skills

Communication skills

Technical aptitude with office equipment

Basic computer skills

Education

High school diploma or GED

Tools

MS Office Suite

Copier equipment

Postage machines

Job description

About the Job Ricoh Sr. On Site Services Specialist

Summary

Candidate must be a self-starter, assertive, and able to multitask, adjust to changing needs, and prioritize tasks based on customer urgency. Must have excellent oral and written communication skills.

Experience in copy, print, scanning, and mail preferred. Candidate must have a dependable vehicle and be available 7:30 am–4:00 pm, Monday–Friday (Norwich, CT).

Pay rate is $18.50. NO Covid policy at this time. No parking fees. Dress code is business casual; khakis, polo or button‑down shirt.

Key Responsibilities

• Assist with mail, copy, print, shipping and receiving.
• Process and deliver U.S. mail and overnight accountable packages from various carriers to customers at assigned locations.
• Operate high volume copying equipment, scanners, and image‑handling software.
• Maintain convenience copiers, clear paper jams, and inform technicians of issues.
• Perform binding, finishing work, and use bindery equipment.
• Maintain records for management reports, inventory of supplies, and billing logs.
• Distribute office supplies, fax transmissions, and mail to company personnel or designated drop‑off points.
• Respond to and coordinate all service calls required by customers.
• Provide filing duties in conjunction with customer requests, including purging and archiving old documents.
• Deliver completed jobs to pre‑determined customer locations within and outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings as needed.
• Answer customer questions regarding status or feasibility of job requests.
• Ensure upkeep of convenience copier areas, keeping them neat and well‑stocked.
• Operate shrink‑wrap machines, paper cutters, hole drillers, joggers, tape machines, stackers, electric staplers, and scales.
• Use copier equipment, calculators, fax machines, postage meters, and PCs.
• Perform other duties as assigned.
• May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc.

Minimum Qualifications

• High school diploma, GED, or equivalent work experience.
• Some related copy job experience preferred.
• Valid driver’s license and minimum auto insurance coverage per Ricoh policy.
• Demonstrated competency in basic computer skills, including proficiency in MS Office Suite.
• Technical aptitude with printers, copy and postage machines, and other office equipment.
• Physical ability to stand, walk, bend, reach, stretch, climb, lift or move items up to 50–55 lbs, and push or pull machines up to 700 lbs.
• Availability to travel between buildings if required.

Location & Logistics

• Street: 219 West Town Street, Norwich CT 06360.
• Hours: 7:30 am – 4:00 pm, Monday–Friday.
• Job type: Temp to perm.
• No parking fees.