RFID Support Engineer

InfoVision Inc.; Pleasanton (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an RFID Support Engineer to join their team in Pleasanton. In this role, you will be pivotal in addressing technical issues and ensuring client satisfaction. You will work closely with a dedicated team, responding to support tickets and collaborating with senior engineers to tackle complex challenges. This position offers a fantastic opportunity for someone eager to develop their skills in a supportive environment. If you have a knack for problem-solving and a passion for technology, this is the perfect chance to advance your career in the IT services sector.

Qualifications

• 1-5 years of experience in technical support roles.
• Strong understanding of networking and RFID technologies.

Responsibilities

• Resolve customer support tickets efficiently.
• Diagnose technical issues with RFID systems.
• Collaborate with engineers to solve complex problems.

Skills

Problem-solving skills

Analytical skills

Communication skills

Networking concepts

Adaptability to new technologies

Tools

RFID Hardware

Mobile Devices

Job description

We have an immediate Openings with Our Direct Client for a Long-term contract position

Job Title: RFID Support Engineer

Location: Pleasanton, CA (Onsite)

Duration: 12 months

Job Summary: As an RFID Support Engineer, you will play a crucial role in resolving technical issues and ensuring brand satisfaction. You will work closely with store support, senior engineers, and other team members to provide timely and effective support to our clients. Candidates should have 1-5 years of experience.

Key Responsibilities:

1. Respond to and resolve customer support tickets in a timely manner.
2. Diagnose and troubleshoot technical issues with the RFID vendor.
3. Collaborate with senior engineers to escalate and resolve complex issues.
4. Document and maintain accurate records of support tickets and resolutions.
5. Assist in the creation and maintenance of support documentation and knowledge base articles.

Qualifications:

1. Strong understanding of basic networking concepts.
2. Basic understanding of RFID Hardware, Peripherals, and Mobile Devices.
3. Excellent problem-solving and analytical skills.
4. Strong written and verbal communication skills.
5. Eagerness to learn and adapt to new technologies and processes.
6. Previous experience in a customer support or help desk role is a plus, but not required.

If interested, please share below details with an updated resume:

1. Full Name:
2. Phone:
3. E-mail:
4. Rate:
5. Location:
6. Availability:
7. Date of Birth:
8. LinkedIn Profile:
9. Availability for the interview:
10. Availability for the project:

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting