RF Support Engineer

City of Shakopee, MN; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Emerson seeks a Technical Support Engineer to resolve complex SDR and USRP hardware/software issues and to train customers and teammates. You will collaborate with Sales, R&D, and Services Engineering to drive advanced support for top-tier accounts and to improve platform knowledge across the organization.

You must be able to travel up to 20% and communicate effectively with engineers, scientists, and customers across diverse backgrounds. Visa sponsorship is not available.

Qualifications

• Bachelor of Engineering or Computer Science degree required with preferred Electrical/Computer Engineering.
• 5+ years in a customer-facing technical role or relevant industry experience.
• Experience owning and advocating for customer issues with fast/troubleshooting skills.
• Able to travel up to 20% of the time.
• Able to train internal or external customers on NI products.

Responsibilities

• Resolves technical issues for customers focusing on Enterprise and Strategic Tiers.
• Leads with deep Product and Platform knowledge of USRP Hardware and UHD software.
• Expands SDR opportunities by providing technical insights to Sales.
• Resolves escalations and partners with Sales on support strategy for targets.
• Maintains relationships with R&D and escalations.
• Educates other TSEs and customers through advanced training and education.

Skills

Customer-facing

Task prioritization

Advanced troubleshooting

Training others

Travel up to 20%

RF/USRP/SDR knowledge

Education

Bachelor of Engineering or Computer Science

Tools

NI software and hardware portfolio

CLA/CTD/CTA/CLED certifications

Job description

Technical Support Engineers (TSE) partner with engineers and scientists to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insight to sales, and making sure NI is ready to support new Products and Systems.

Basic Qualifications:

• Be willing to work with aerospace and defense customers. This role will not be considered for visa sponsorship now or in the future
• Bachelor of Engineeringor Computer Sciencerequired with preferred bachelor's in Electrical Engineering or Computer Engineering
• 5+ years of work experience in a customer-facing technical role or other relevant industry experience.
• Experience owning and advocating for customer issues or needs by providing quick and valuable troubleshooting towards issue resolution, as well as owning internal escalation where necessary.
• Experience prioritizing multiple tasks.
• Advanced knowledge of one of the following subjects: RF, USRP, or SDR
• Availability to travel up to 20% of the time
• Able to provide advanced training to internal or external customers on NI products

Preferred Qualifications that Set You Apart:

• Communication–You are comfortable communicating technical concepts to arange of backgrounds,one-on-one,or in front of a group.You confidently lead conversations to uncover customer’s technical, business, and personal needs.
• Problem Solver–Integrates information from disparate sources toidentify underlying causesand find creative solutions.Driven to find a solution where others could not.
• Technical – Familiarity with NI software and hardware portfolio; especially NI's RF products. NI certifications like CLA, CTD, CTA, CLED highly preferred.
• Dynamic–Thrivesin an environment where the work changes from day to day. Youare fascinated by themultitudeof ways thatengineers and scientists solve tomorrow’s grand challenges.
• Leader–Experiencecoaching and mentoring others, through formal or informal leadership roles.

In this Role, Your Responsibilities Will Be:

Resolves technical issues for customers focusing on Enterprise and Strategic Tiers

• With advanced Product and Platform knowledge of USRP Hardware and Open Source UHD SW for SDR applications, a Senior TSE is a recognized advisor that enables the success of the Global Support Organization and Top Tier accounts working on complex Software Defined Radio (SDR) applications.
• As a globally recognized advisor, TSEs can expand opportunities for SDR Systems through technical insights into customer applications in the areas of Wireless Research, Electronic Warfare, Signals Intelligence (SIGINT), and radar and delivering this information to Sales.
• Resolves USRP Hardware and Open Source UHD SW for SDR applications escalated by technical stakeholders and less-tenured TSEs globally.
• Partners with Sales to recommend a support strategy for targeted accounts.
• Resolves platform and systems issues escalated by NI Stakeholders across all regions.
• Manages critical escalations to R&D and maintains relationship with R&D Support Coordinators and Developers.

Builds customer & department technical proficiency through standardservices

• Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise.
• Educates other TSEs and Customers through advanced or customized training & continuous educations.
• Providespaid technical consulting(e.g., upgrade assistance, code reviews, project onboarding) whenthe predominant need is platform and system expertise. Displaying technical proficiency and good communication with stakeholders, and scope/risk assessment skills demonstrated through Technical Assessments.

Captures and documents knowledge/processes to enable self-service resolution and department proficiency.

• Consistently recommends KCS methodology in all cases and escalations, reviews and validates technical accuracy in top utilized content, enabling customers to self-serve by influencing and curating a healthy knowledge base.
• Identifies content gaps and provides feedback to the content team.
• Partners with R&D to create and update internal training and product documentation.
• Collaborates with Services Engineering in the creation/update of New Product/System Support Plans partnering with R&D, product planning and Support Operations. Communicates the strategy with their region.

Advocates for the customer experience within the company

• Provides feedback on improvements to the customer experience torelevant teams cross-functionally
• Provides product improvement recommendations on the USRP Hardware and Open Source UHD SW
• Reports design, reliability, or maintenance issues or bugs to R&D
• Possesses deep technical knowledge on the USRP Hardware and Open Source UHD SW for SDR applications, and the needs of the market and serves as an input to R&D and product roadmaps.

Who You Are:

You introduce new ways of looking at problems. You partner with others to get work done. You are confident under pressure.

Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Work Authorization:

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.