Rewards Ambassador: Guest Experience & Promotions

Caesars Entertainment; Maricopa (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Caesars Entertainment’s Harrah’s property seeks a friendly customer service associate to promote the Caesars Rewards program and deliver exceptional service to guests.

The role focuses on greeting guests, explaining loyalty benefits, cross-selling shows, hotels, dining, and events, and maintaining data integrity across systems while complying with policies. Flexibility for shifts and the ability to work in a fast-paced environment are required.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience preferred.
• Able to type 35 words per minute.

Responsibilities

• Greet guests as Caesars Entertainment brand representative.
• Promote the Caesars Rewards program and player benefits.
• Explain loyalty benefits and persuade guests to engage with rewards.
• Cross-sell events, promotions, hotel, and dining options.
• Process comps and maintain accurate customer data in systems.
• Protect confidentiality and comply with policies.
• Collaborate with team to ensure guest satisfaction.
• Support promotions and communicate information to colleagues.

Skills

Customer service

English fluency

Typing 35 wpm

Basic computer skills

Education

High school diploma or GED

Job description

Caesars Entertainment’s Harrah’s property seeks a friendly customer service associate to promote the Caesars Rewards program and deliver exceptional service to guests.

The role focuses on greeting guests, explaining loyalty benefits, cross-selling shows, hotels, dining, and events, and maintaining data integrity across systems while complying with policies. Flexibility for shifts and the ability to work in a fast-paced environment are required.