RevOps Intern: AI-Driven Process Optimization

Joinimagine; Madison (WI); Hybrid; USD 36,000 - 55,000; Full time

Job summary

Zendesk seeks a summer intern to join the Global Revenue Operations team in Madison, WI for a nine-week, full-time internship focused on process improvements, automation, and AI-driven optimizations to support pricing strategies and operational efficiency.

You will work hybrid, 40 hours/week with 2–3 days on-site, mentored by a dedicated supervisor, gaining hands-on experience with SaaS workflows, quoting, billing, and provisioning systems.

Qualifications

• Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or related field.
• Strong knowledge of G-Suite and Zoom applications.
• Familiarity with Salesforce, Zuora, or similar CRM tools preferred but not mandatory.

Responsibilities

• Support process improvement and automation initiatives within RevOps, including AI-driven optimizations.
• Assist in integrating legacy customers into core systems from merger/acquisition activities.
• Support and execute User Acceptance Testing within commerce-to-cash systems.
• Document system workflows and process improvements for quoting, billing, and provisioning.
• Perform ad hoc data analyses and data extractions to resolve critical issues.
• Develop help center articles and enablement materials.
• Assist in data migrations for new system implementations and departmental initiatives.
• Learn key systems (Stripe, Zuora, Salesforce, CPQ, Zendesk Support).

Skills

Clear communication

Curiosity

Initiative

Analytical thinking

Organizational skills

Interest in operations

Self-starter

Education

Pursuing degree in Economics/Business/Finance/Accounting

Tools

G-Suite

CRM familiarity (Salesforce/Zuora)

Job description

Zendesk seeks a summer intern to join the Global Revenue Operations team in Madison, WI for a nine-week, full-time internship focused on process improvements, automation, and AI-driven optimizations to support pricing strategies and operational efficiency.

You will work hybrid, 40 hours/week with 2–3 days on-site, mentored by a dedicated supervisor, gaining hands-on experience with SaaS workflows, quoting, billing, and provisioning systems.