RevOps Intern: AI-Driven Process Optimizer (Hybrid)

Zendesk, Inc.; Madison (WI); Hybrid; USD 36,000 - 55,000; Full time

Benefits offered by this job

Mentor program

Hybrid work arrangement

Flexible scheduling

Job summary

Zendesk, Inc. in Madison, Wisconsin, seeks a creative intern to support the Global Revenue Operations team this summer. This nine-week, full-time internship offers flexibility to accommodate class schedules and requires 40 hours per week, with 2-3 days on-site at the Madison Zendesk office.

You will work with a dedicated mentor and gain hands-on exposure to AI-driven process improvements, data workflows, and pricing strategies across core RevOps systems.

Qualifications

• Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.
• Strong knowledge of G-Suite and Zoom applications.
• Familiarity or prior experience with Salesforce, Zuora, or another CRM tool is preferred but not mandatory.
• Must be authorized to work in the United States.
• Resides in Madison, WI or nearby to facilitate in-office collaboration.

Responsibilities

• Support the implementation of departmental process improvement and automation initiatives within the RevOps team, including AI-driven optimisations.
• Focus on project-based work to integrate legacy customers into core systems from merger and acquisition activities.
• Support and execute User Acceptance Testing within commerce-to-cash systems.
• Document system workflows and process improvements relating to quoting, billing, and provisioning processes/systems.
• Perform ad hoc analysis, respond to insight requests, and conduct data extractions to resolve critical business issues.
• Develop and maintain various help centre articles and enablement materials.
• Assist in data migrations for new system implementations and departmental initiatives.
• Assist in setting up key billing accounts to streamline future selling models.
• Learn the ins and outs of key systems (Stripe, Zuora, Salesforce, CPQ, Zendesk Support).
• Gain knowledge and experience across different Corporate Services functions (Accounting, Finance, Sales, Legal).

Skills

Phenomenal communication

Collaboration

Analytical thinking

Attention to detail

Self-motivation

Education

Pursuing degree in Economics, Business, Finance, Accounting

Tools

Salesforce

Zuora

G-Suite

Zoom

Job description

Zendesk, Inc. in Madison, Wisconsin, seeks a creative intern to support the Global Revenue Operations team this summer. This nine-week, full-time internship offers flexibility to accommodate class schedules and requires 40 hours per week, with 2-3 days on-site at the Madison Zendesk office.

You will work with a dedicated mentor and gain hands-on exposure to AI-driven process improvements, data workflows, and pricing strategies across core RevOps systems.