Revive Medical Spa Director
The Group Obstetrics & Gynecology Specialists, P.C.
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Descripción de la vacante
Revive at The Group Med Spa in Davenport, Iowa seeks a Medical Spa Director to lead a high‑performing team, drive growth, and optimize client experience within a physician‑owned practice. You’ll report to the Executive Director and partner with operations and clinical leadership to set strategy and deliver results.
The role emphasizes financial stewardship, marketing collaboration, staff development, and a commitment to safety and quality care in a busy medical spa environment.
Formación
- 3–5 years in spa/medical spa or healthcare operations management.
- Proven leadership, coaching, and development of teams.
- Strong knowledge of medical aesthetics and regulatory compliance.
- Experience managing budgets, driving sales, and analyzing metrics.
- Excellent communication and interpersonal skills.
Responsabilidades
- Lead and supervise daily operations across spa departments.
- Develop and manage budgets, KPIs, and revenue goals.
- Oversee hiring, onboarding, coaching, and performance evaluations.
- Collaborate with Marketing Director on promotions and events.
- Ensure compliance with OSHA, HIPAA, and safety standards.
- Improve client satisfaction and retention.
Conocimientos
Educación
Herramientas
Descripción del empleo
Lead a Team. Grow a Business. Make an Impact.
No Weekends. Great Benefits. Exciting Leadership Opportunity.
Are you a motivated leader with a passion for the medical aesthetics industry, business growth, and creating exceptional client experiences? Do you love developing a team, finding opportunities for improvement, and bringing new ideas to life?
Are you ready to take the next step in your career with an established, growing medical spa where your leadership, creativity, and expertise can truly make a difference?
Revive at The Group Med Spa in Davenport, Iowa, is looking for an experienced, motivated, and results-driven Medical Spa Director to lead our team and help take our business to the next level!
As part of The Group Obstetrics & Gynecology Specialists, P.C., a trusted, physician-owned practice serving the Quad Cities for nearly 50 years, Revive combines advanced medical aesthetics with personalized care and an exceptional client experience.
We're looking for a strong leader who is passionate about the medical spa industry, knows how to motivate a team, and has the business mindset to drive growth, improve performance, and create an environment where both employees and clients thrive.
We believe taking care of our employees is just as important as taking care of our clients!
- Health, Dental & Vision Insurance
- Paid Time Off (PTO)
- 401(k) with a 100% Employer Match on Contributions Up to 5%
- Continuing Education & Professional Development Opportunities
- Supportive Leadership & a Collaborative Team Environment
- An Opportunity to Lead, Grow & Make a Real Impact
- Be Part of an Established, Physician-Owned Medical Practice
This isn't just another spa management position. We're looking for a leader who wants to take ownership of daily operations, develop a high-performing team, drive business growth, and help shape the future of Revive at The Group Med Spa.
As our Medical Spa Director, you'll work directly with our Executive Director, Director of Operations, and leadership team to oversee operations, strengthen financial performance, enhance the client experience, and identify opportunities to grow our business.
We're looking for someone who can see the big picture while staying involved in the day-to-day details that make a successful medical spa run smoothly.
- Lead, mentor, and motivate our medical spa team, including providers, aestheticians, front desk, and support staff.
- Oversee daily operations to ensure an organized, efficient, and exceptional experience for every client.
- Drive business growth and profitability by managing budgets, monitoring revenue, improving performance, and identifying new opportunities.
- Track key performance metrics, including sales goals, client retention, rebooking rates, treatment utilization, and retail sales.
- Collaborate on marketing initiatives, promotions, special events, and client engagement strategies to attract new clients and strengthen existing relationships.
- Create a positive, high-performing team culture through coaching, accountability, professional development, and strong communication.
- Enhance the client experience by maintaining high service standards, addressing concerns, and finding ways to build lasting client relationships.
- Oversee inventory, staffing, scheduling, and operational processes to support efficiency and financial success.
- Maintain high standards of safety, compliance, and professionalism while working closely with clinical leadership.
- Bring fresh ideas and a proactive approach to improving services, streamlining operations, and helping Revive continue to grow.
We're looking for someone who combines strong leadership, business knowledge, and a genuine passion for the medical aesthetics industry.
- 3–5 years of experience in medical spa, spa, dermatology, or healthcare operations management.
- Proven experience leading, coaching, and developing a successful team.
- Strong knowledge of medical aesthetics, spa services, and industry standards.
- Experience managing budgets, driving sales, monitoring performance, and identifying growth opportunities.
- A strong understanding of client retention, customer service, and relationship building.
- Excellent communication, organization, problem-solving, and interpersonal skills.
- Experience with scheduling systems, electronic medical records, inventory management, and reporting tools.
- A proactive, hands‑on leadership style with the ability to motivate others and hold a team accountable.
- A positive attitude, strong work ethic, and genuine desire to help the business and team succeed.
A bachelor's degree in Business Administration, Healthcare Management, Hospitality, or a related field is preferred, but relevant experience and proven leadership ability matter!
Summary: The Medical Spa Manager oversees all facets of day-to-day operations, ensuring seamless execution and superior client experience. This person stewards the budget, marketing strategies, staffing, safety compliance, policy development, and performance of the medical spa—driving both operational excellence and business growth.
Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
- Supervise, direct, and coordinate daily operations across all spa departments and personnel, including front desk, medical providers, aestheticians, and support staff.
- Ensure consistent delivery of high-quality services and client satisfaction across all areas.
- Manage employee schedules, attendance, time-off requests, and staffing needs to ensure adequate coverage during all business hours.
- Lead hiring, onboarding, performance evaluations, coaching, and professional development.
- Resolve conflicts and facilitate strong communication and collaboration among staff.
- Oversee and manage the spa’s operating budget, revenue goals, payroll, and expense reporting.
- Monitor key performance indicators (KPIs) such as sales goals, rebooking rates, treatment utilization, and retail performance.
- Implement cost control measures while optimizing resource allocation and labor efficiency.
- Identify growth opportunities and collaborate with the Executive Director and Medical Director on service offerings and pricing strategy.
- Develop marketing strategies, seasonal promotions, loyalty programs, and client retention efforts.
- Collaborate with the Marketing Director to execute marketing strategies, create digital content and manage the spa’s online presence, including social media, email campaigns, and reviews.
- In conjunction with the Marketing Director, plan and coordinate events, open houses, and community outreach to increase visibility and attract new clientele.
- Write, implement, and revise clinical and operational policies, standard operating procedures (SOPs), safety protocols, and staff guidelines.
- Ensure compliance with all applicable regulations including OSHA, HIPAA, state medical board, and infection control standards.
- Conduct regular audits of safety procedures, sanitation, emergency preparedness, and documentation practices.
- Collaborate with Medical Spa Clinical Coordinator to develop, implement, and oversee educational programs and training check-offs to ensure all medical spa staff demonstrate and maintain clinical competency and adherence to established standards of care.
- Oversee inventory of medical supplies, skincare products, retail items, and equipment.
- Implement and enforce accurate inventory tracking systems and ordering procedures.
- Ensure treatment rooms, equipment, and facilities are clean, well-maintained, and fully stocked.
- Lead by example in delivering excellent client service and professionalism.
- Handle escalated client concerns, feedback, and complaints with discretion and problem-solving to ensure a favorable outcome.
- Monitor and improve client satisfaction scores, retention, and feedback to elevate the overall experience.
- Review and analyze operational, financial, and client service reports regularly.
- Identify trends and make data-driven decisions to improve workflow, profitability, safety, and service quality.
- Continuously seek feedback and implement process improvements across all areas of the spa.
- Attend required meetings and ongoing professional development events.
- Schedule monthly staff meetings and implement new ideas
- Maintain confidentiality of all client and business-related information.
- Support a positive, team-oriented, and inclusive work environment.
- Serve as a role model for professionalism, accountability, and leadership at all times.
The Medical Spa Manager has supervisory responsibility for the Medical Spa, including all employees.
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.
- Bachelor's degree in Business Administration, Healthcare Management, Hospitality, or related field preferred.
- 3–5 years of experience in spa, medical spa, dermatology, or healthcare operations management.
- Proven leadership skills in staff supervision, coaching, and development.
- Strong working knowledge of spa services, medical aesthetics, and regulatory compliance.
- Excellent communication, organizational, and interpersonal skills.
- Proficient in scheduling, EMR systems, inventory software, and reporting tools.
- Strong business acumen and ability to manage budgets, drive sales, and analyze metrics.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Primarily an office-based position requiring prolonged periods of sitting, with occasional standing and walking throughout the facility.
- Frequent use of computers, phones, and other standard office equipment.
- Regular communication requiring speaking, hearing, and visual attention.
- Occasional bending, reaching, and lifting of materials weighing up to 20 pounds.
- Occasional travel to meetings, events, or other business-related locations.
Noise – Moderate to Loud (i.e. typical medical practice noise – patients, computers, printers, phones, fax machines, etc.)
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