Reverse Logistics Returns Specialist

Everpure; Santa Clara (CA); On-site; USD 102,000 - 153,000; Full time

Job summary

Everpure in Santa Clara, CA is seeking a Returns Specialist to own the Pick-Up Request process end to end, turning customer returns into tracked, resolved transactions across SAP, NetSuite, and Salesforce. You’ll work with Sales, Logistics, and vendors, maintain data accuracy, resolve issues, and drive process improvements while staying compliant with company policy and shipping regulations.

This in-office role requires coordinating with carriers and internal teams to keep returns moving and

Qualifications

• Experience in reverse logistics, order administration, or sales operations.
• Ability to manage multiple return workflows in a fast-paced environment.
• Strong attention to detail with good judgment on escalation decisions.
• Clear, professional communication across internal teams and partners.

Responsibilities

• Own the Pick-Up Request process end to end, keeping returns moving on schedule.
• Keep return data in sync across SAP, NetSuite, and Salesforce for consistency.
• Resolve return issues between logistics partners, carriers, and internal teams.
• Turn data into process improvements to reduce cycle time and errors.
• Maintain inventory accuracy across systems while complying with policy and shipping rules.
• Work from the Santa Clara HQ office in accordance with company policy.

Skills

multi-tasking

attention to detail

communication

problem-solving

Tools

SAP

NetSuite

Salesforce

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

The Role

Every return is a moment where we either rebuild a customer's trust or lose it — and this role owns that moment end to end. As our Returns Specialist, you'll run the Pick‑Up Request process that turns a customer return into a tracked, resolved, accurately recorded transaction across SAP, NetSuite, and Salesforce. You'll sit at the intersection of Sales, Logistics, and our contract manufacturer's operations in Newark, working daily with carriers and vendors to keep returns moving and the data behind them clean.

What You’ll Do

• Own the Pick‑Up Request process end to end, keeping customer return requests moving accurately and on schedule.
• Keep return data in sync across SAP, NetSuite, and Salesforce so operations, reporting, and inventory all tell the same story.
• Resolve return issues — incorrect shipments, missing parts, customer questions — acting as the point person between logistics partners, carriers, and internal teams.
• Turn return trend and root‑cause data into concrete process improvements that cut cycle time and reduce errors.
• Maintain inventory accuracy across systems of record while keeping return handling compliant with company policy and shipping regulations.
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, HQ office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

What You Bring

• Experience in reverse logistics, order administration, or sales operations, with working fluency in ERP and CRM platforms such as SAP, NetSuite, or Salesforce.
• The organizational range to manage multiple return workflows at once in a fast‑paced environment, adjusting priorities as things shift.
• Sharp attention to detail and strong problem-solving instincts, with good judgment about when to resolve an issue directly versus **escalate** it.
• Clear, professional communication for coordinating across internal teams, carriers, and external vendors.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The Annual Base Salary Range Is

$102,000—$153,000 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

• flexible time off
• wellness resources
• company-sponsored team events

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.