Revenue Specialist II

KAG SERVICES INC; North Canton (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

KAG SERVICES INC is seeking a Billing Specialist in Ohio to ensure timely invoicing and resolution of account discrepancies. You will collaborate with Contract, Pricing, and Sales teams to support accurate billing and cash flow.

The role requires 2–3 years of billing or collections experience and strong Excel/Office skills, with a preference for those in the transportation sector.

Qualifications

• Bachelor's degree in finance or equivalent business experience required.
• 2-3 years customer service experience required.
• 2-3 years billing or collections experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook); transportation industry experience a plus.

Responsibilities

• Review supporting documentation and initiate billing process.
• Understand contract terminology as it pertains to the customer.
• Assist in implementing billing procedures for new customer agreements.
• Work with internal departments to resolve conflicts.
• Create reports and monitor customer accounts for non-payments and delays.
• Contact customers to collect overdue invoices, coordinate rebills, and fix pricing errors.
• Identify trends to prevent recurring payment issues.
• Crosscheck records with customer pay portals and address inconsistencies.
• Recommend improvements to order-to-cash processes and systems.

Skills

Customer service

Billing/collections

Attention to detail

Contract terminology

Transportation industry experience

Education

Bachelor's degree in finance or equivalent

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Position SummaryThis position will work closely with several departments to ensure timeliness of billing. Resolve accounts receivable inquires along with communication with customers on their account balances and discrepancies. The role will work closely with other departments in the organization including Contract Administration, Pricing Administration, and Sales as needed. This position will report directly to the Revenue Team Manager.Essential FunctionsReview supporting documentation and initiate billing processAbility to understand contract terminology as it pertains to the specific customerAssist in implementation of billing procedures for new customer agreementsWork closely with internal departments to resolve conflictReport monitoring and accountability to assist management in meeting the department objectives around accuracy and efficiencyCreate reports and monitor customer account details for non-payments, delayed payments and other irregularitiesContact customer to collect on overdue invoices, coordinate rebills, and update pricing errorsIdentify trends and prevent reoccurring payment issuesCrosscheck company records with customer pay agent/payables portals; address inconsistencies and rejected invoicesRecommend and help design processes to enhance the order-to-cash functions and systemsQualificationsBachelors Degree in finance related field preferred or equivalent business experience required2-3 years customer service experience required2-3 years of billing or collections experience preferredProficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)Transportation industry experience a plusStrong attention to detail and ability to finish any given task to completionDesired AttributesProfessionalism- Adapts to changes in the work environment, reacts well under pressure, confronts difficult situations, and changes approach when necessary to meet business needsCustomer Service- Responds promptly and develops new approaches to meeting customer needsCommunications- Strong interpersonal, verbal/written skills are necessary to perform job at the expected levelNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.Provide constructive guidance to other employees and representatives of third parties.Contribute to providing the highest quality of products and services to customers.#LI-ONSITE#LI-AW1