Revenue Security Representative

Oncor Electric Delivery; Fort Worth (TX); On-site; USD 66,000 - 72,000; Full time

Benefits offered by this job

Annual incentive program

Competitive health benefits

Wellness incentives

401k with company match

Cash balance pension plan

Adoption Assistance

Mental health resources

Employee resource groups

Tuition reimbursement

Vacation and holidays

Paid parental leave

Salary continuation for illness

Commuter benefits

EV incentive program

Appliance purchase plan

Job summary

Oncor Electric Delivery is hiring a Revenue Security Representative to investigate suspected energy diversion and ensure safe, compliant service delivery. You will document findings, coordinate with Security and Field Service teams, and act decisively to stop theft while maintaining professional conduct in adversarial settings.

The official role is based in Fort Worth with work zones across West Dallas and Irving; overtime and 24-hour on-call availability are required as part of the job.

Qualifications

• High school diploma or GED required.
• Valid Texas Class C Driver License required.
• 2+ years in investigative, loss-prevention or research roles required.
• Experience with electric metering field service encouraged.

Responsibilities

• Research and investigate locations with suspected energy diversion.
• Cut and remove service to stop theft and protect public safety.
• Document findings using company systems and devices.
• Coordinate with Security, Field Service, and Revenue teams to follow procedures.
• Be available for overtime, on-call, and travel within region.

Skills

Communication skills

Computer applications

Metering knowledge

Investigative mindset

Education

High school diploma or GED

Valid Texas Class C Driver License

Tools

CC&B

EAM

MS Office

Job description

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.

Salary Range: $66,069 - $71,738

Relocation: No

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.

Summary

As a Revenue Security Representative at Oncor, you are responsible for fully researching and investigating locations with suspected electric energy diversion when public safety and/or proper metering of electric services are compromised. The job involves eliminating theft and diversion by cutting and removing electric service at a weatherhead, pole, or handhole. The Revenue Security Representative develops documentation for internal and external legal, corporate security, or law enforcement authorities while maintaining a professional and respectful demeanor in adversarial situations. These orders must be completed safely and within prescribed timeframes, resulting in the proper delivery and measurement of electric energy.

This position requires working various workdays, schedules, and locations. Physical demands include walking, standing, sitting, climbing in and out of a company truck multiple times per day, and carrying a ladder and equipment weighing up to 50 pounds. The official reporting location for this role is the Revenue Security Warehouse in Fort Worth; however, most of your time will be spent in your assigned work zone, which will be in West Dallas and Irving.

Key Roles And Responsibilities

• Recognizes proper and improper meter base wiring and meter tampering to evaluate the integrity of self-contained and instrument-rated meter installations.
• Takes appropriate actions (examples include removing the meter, cutting overhead service, or disconnecting underground service) to immediately stop theft and remove public hazards while following the company’s safety rules and regulations.
• Documents findings using, but not limited to, computer applications (Power Source, Word, Excel, and Outlook), smartphone camera, and proper evidence handling for diversion investigations for all types of retail customer accounts per tariff requirements.
• Researches, verifies, and records data in Customer Care & Billing (CC&B), Enterprise Asset Management (EAM), and monitoring solution systems to ensure accurate inventory management and retail customer billing.
• Coordinates with other functional groups—primarily Corporate Security, Field Service Representatives, Revenue Management, the Tampering Review Team, Construction Services, and Executive Referrals—to ensure proper procedures are followed and appropriate actions taken.
• Performs all essential aspects and functions of the job as well as any other specific job requirements.
• Must be available to work overtime as necessary, including all days of the week and holidays when needed.
• Must be available for 24-hour on-call work when needed.
• Must be available to work at any location in the regional area when needed.

Skills

• Effective communication with internal and external stakeholders.
• Knowledge of computer and company applications.
• Demonstrates knowledge of metering applications, including proper socket wiring diagrams, voltages, and associated dangers.
• Ability to recognize substandard metering installations and take appropriate corrective action.

Education And Experience

• High school diploma, GED, or equivalent is required.
• Possession of a valid Texas Class C Driver License is required.
• Two or more years of experience in an investigative, inspection-oriented, loss-prevention, or research-oriented work environment is required. (Open to considering experience outside the electric utility industry as long as it correlates to the skills of this role.)
• Experience with electric metering field service or another related technical utility discipline is encouraged.

Measures of Success

• Demonstrates contribution to workgroup and company goals.
• Demonstrates the ability to perform work with minimal supervision while maintaining a mentoring relationship with assigned personnel.
• Follows Measurement Services safety procedures to ensure the safety of employees and the public.
• Interacts with internal and external stakeholders to resolve issues in accordance with company policies and standards.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match for student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.