Revenue & People Operations Supervisor

SSA Consulting Group; Naples (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Naples Zoo is seeking a Revenue & People Operations Supervisor to oversee cash office administration, HQ reporting, accounts payable coordination, and onboarding for the location.

This role may supervise assigned team members, handling day-to-day people operations tasks across the employee lifecycle and escalating issues to site leadership to keep the location running smoothly.

Responsibilities

• Cash office administration and financial reporting following HQ processes
• Supervise cashiers, evaluate performance, and coach cash handling practices
• Oversee daily cash office operations, ensure accuracy and timely HQ reporting
• Administer HQ Accounts Payable software and related transmissions
• Coordinate invoice discrepancies with vendors and arrange emergency shipments
• Meet fiscal deadlines and report variances to Management
• Support payroll and controllable profit tracking within budget
• Provide branch administrative support including phones and document handling
• Maintain storage systems and warehouse procedures for space efficiency
• Communicate discrepancies and employee accountability issues to leadership
• Maintain a safe, clean work environment and support SSAfety training
• Support onboarding and recruiting processes and day-to-day people operations tasks
• Assist on-site employee experience from hire to exit to build an engaged team

Job description

Join the Team at Naples Zoo!

Naples Zoo is looking for a dynamic Revenue & People Operations Supervisor to join our team and play a key role in supporting both the financial and People Operations functions of the Zoo. This role will oversee revenue operations, reporting, audits, and financial processes while also supporting People Operations, employee records, onboarding, and day-to-day team needs. If you are organized, detail-oriented, enjoy working with people, and are ready to make an impact in a fast-paced hospitality environment, we’d love to have you join our team!

Revenue & People Operations Supervisor

Position Overview

The Revenue & People Operations Supervisor supports the daily financial and people operations of the location, performing the hands-on work of cash office administration, HQ reporting, accounts payable coordination, and day-to-day people operations tasks across the employee lifecycle. This role may supervise assigned team members, providing task direction and quality checks on their work under the guidance of the General Manager.

The Revenue & People Operations Supervisor operates primarily through direct execution of established processes — cash reconciliation, timekeeping administration, onboarding coordination — escalating discrepancies, policy questions, and non-routine issues to site leadership rather than resolving them independently. Their core responsibility is the accurate, timely, and compliant completion of daily financial and people-operations tasks that keep the location running.

Responsibilities

Cash & Revenue Operations

This role performs the daily work of cash office administration and financial reporting, following established HQ processes and escalating variances to the Management team.

• Supervise assigned cashiers, evaluate performance, and coach and document cash handling practices
• Oversee daily cash office operations, ensuring accuracy, security, and timely completion of HQ-required reporting
• Complete required HQ reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand reports
• Administer HQ Accounts Payable software and related transmissions and reports
• Contact vendors to reconcile invoice discrepancies, shortages, overshipments, or arrange emergency shipments
• Meet fiscal deadlines and communicate financial variances to the Management team promptly
• Support payroll and controllable profit tracking within established budget guidelines through scheduling and coverage planning

Administrative & Facilities Support

This role provides day-to-day administrative and facilities support for the location, following established procedures and communicating issues to the appropriate team.

• Maintain storage systems and warehousing procedures to support efficient use of space
• Provide branch administrative support, including phones, word processing, and related office functions
• Document and communicate discrepancies, including employee accountability issues, to the office and Management team
• Communicate routinely with SSA HQ, the Director of Audits and Controls, the Office Team, and the client and site Management Team
• Maintain a clean, safe, and organized work environment, and support SSAfety training and daily operational expectations

Employee Lifecycle Support

This role supports the day-to-day people operations function, executing established onboarding and recruiting processes and escalating exceptions to site leadership.

• Support the on-site employee experience from hire to exit, helping build a welcoming and engaged team