Revenue & People Operations Supervisor

Colonial Group; Naples (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SSA Group in Naples, FL is seeking a Revenue & People Operations Supervisor to manage daily cash office administration, HQ reporting, accounts payable coordination, and day-to-day people operations across the employee lifecycle.

You will supervise cashiers, ensure accurate financial reporting, coordinate onboarding and recruiting processes, and support branch administrative activities while maintaining compliance and a positive employee experience.

Responsibilities

• Supervise cashiers, evaluate performance and coach cash handling practices
• Oversee daily cash office operations, ensure accuracy and timely HQ reporting
• Complete HQ reporting including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance, Invoicing, Fintech, and Sales by Stand reports
• Administer HQ Accounts Payable software and related transmissions and reports
• Contact vendors to reconcile invoice discrepancies and arrange emergency shipments
• Meet fiscal deadlines and communicate financial variances to Management promptly
• Support payroll and controllable profit tracking within budget guidelines by scheduling and coverage planning
• Maintain branch administrative support including phones and word processing
• Document discrepancies including employee accountability issues to office and Management
• Communicate routinely with SSA HQ, Director of Audits and Controls, Office Team, client and site Management
• Maintain a clean, safe, and organized work environment, and support SSAfety training and daily operational expectations
• Support onboarding and recruiting processes and escalate exceptions to site leadership
• Help build a welcoming and engaged on-site employee experience
• Assist with HQ-led and local employee engagement activities under leadership direction
• Serve as the first point of contact for day-to-day operations

Job description

Revenue & People Operations Supervisor

Position Overview

The Revenue & People Operations Supervisor supports the daily financial and people operations of the location, performing the hands-on work of cash office administration, HQ reporting, accounts payable coordination, and day-to-day people operations tasks across the employee lifecycle. This role may supervise assigned team members, providing task direction and quality checks on their work under the guidance of the General Manager.

The Revenue & People Operations Supervisor operates primarily through direct execution of established processes — cash reconciliation, timekeeping administration, onboarding coordination — escalating discrepancies, policy questions, and non-routine issues to site leadership rather than resolving them independently. Their core responsibility is the accurate, timely, and compliant completion of daily financial and people-operations tasks that keep the location running.

Responsibilities

Cash & Revenue Operations

This role performs the daily work of cash office administration and financial reporting, following established HQ processes and escalating variances to the Management team.

• Supervise assigned cashiers, evaluate performance, and coach and document cash handling practices
• Oversee daily cash office operations, ensuring accuracy, security, and timely completion of HQ-required reporting
• Complete required HQ reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand reports
• Administer HQ Accounts Payable software and related transmissions and reports
• Contact vendors to reconcile invoice discrepancies, shortages, overshipments, or arrange emergency shipments
• Meet fiscal deadlines and communicate financial variances to the Management team promptly
• Support payroll and controllable profit tracking within established budget guidelines through scheduling and coverage planning

Administrative & Facilities Support

This role provides day-to-day administrative and facilities support for the location, following established procedures and communicating issues to the appropriate team.

• Maintain storage systems and warehousing procedures to support efficient use of space
• Provide branch administrative support, including phones, word processing, and related office functions
• Document and communicate discrepancies, including employee accountability issues, to the office and Management team
• Communicate routinely with SSA HQ, the Director of Audits and Controls, the Office Team, and the client and site Management Team
• Maintain a clean, safe, and organized work environment, and support SSAfety training and daily operational expectations

Employee Lifecycle Support

This role supports the day-to-day people operations function, executing established onboarding and recruiting processes and escalating exceptions to site leadership.

• Support the on-site employee experience from hire to exit, helping build a welcoming and engaged team culture
• Help execute HQ-led and local employee engagement activities under the direction of leadership
• Serve as the first point of contact for day-to-day