Revenue Operations Specialist

3M HEALTHCARE; Nashville (TN); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Free individual employee medical cover

Company subsidized dental and vision

Dollar for dollar 401(k) match up to 6

Disability coverage

Employee Assistance Program

Education stipend

On-site snacks/beverages

Downtown Nashville office

Flexible/hybrid work culture

Job summary

CoreTrust is seeking a detail-oriented Revenue Operations Specialist to support a high-performing sales team across Operations, Legal, Finance, and Product. You’ll own the accuracy of member documentation and revenue data, helping ensure compliance and a seamless member experience.

You will support onboarding, maintain CRM data in Salesforce, and collaborate across teams to identify process improvements and scalable workflows. This role is based in Nashville with a flexible/hybrid work culture.

Qualifications

• Bachelor’s degree or equivalent work experience; MBA preferred.
• 2+ years in Sales Operations, Revenue Operations, Customer Success, or related role.
• Experience with legal docs, contracts, or governance is a plus.
• Detail-oriented with strong organizational skills and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication; cross-team collaboration.
• Salesforce experience required; familiarity with integrated platforms.
• Delivery against deadlines with quality results.
• Strong project management and problem-solving mindset.

Responsibilities

• Provide comprehensive operational support for an assigned sales team throughout the full member lifecycle.
• Research and track Private Equity divestitures, mergers, and acquisitions to keep records accurate.
• Validate and manage Gross Transaction Volume and resolve discrepancies before reporting deadlines.
• Maintain CRM data within Salesforce and related systems.
• Manage day-to-day cases in the Salesforce Support Console with cross-functional partners.
• Troubleshoot member and supplier issues, reducing escalations.
• Manage member locations, rostering, announcements, and removals.
• Control access to protected supplier agreements per governance.
• Draft and process participation agreements, amendments, and related documents.
• Negotiate member NDAs in partnership with Legal.
• Onboard and maintain data across CoreTrustExperience Platform and internal systems.
• Serve as SME for assigned processes; train team and maintain docs.
• Primary contact for Legal on member operations matters.
• Partner with Product to keep category information accurate.
• Coordinate with a Member Success Associate to support sales activities.

Skills

Sales Operations

Revenue Operations

Customer Success

Detail-oriented

Multi-priority management

Communication

Salesforce experience

Project management

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree

MBA preferred

Tools

Salesforce

Job description

Every company needs supplies and services tooperate. From laptops and rental cars to pens and pallets, all companies have procurement needs.That’swhere CoreTrust comes in. CoreTrust provides a B2B marketplace that has transformed how companies buy billions of dollars’ worth of supplies and services annually.We’reon a mission to be the one place where buyers and suppliers connect, secure purchasing agreements, transact, and partner to realize savings.

To support our growth, we’re seeking a detail-oriented Revenue Operations Specialist.

In this role, you will serve as a critical operational partner to Sales, connecting teams across Operations, Legal, Finance, and Product to keep work moving forward. You'll own the accuracy and integrity of member documentation and revenue data—making sure everything is completed efficiently, meets our standards, and supports a seamless experience for our members. You willsupport a dedicated sales team end to end, while also helping shape how we work. That means identifying opportunities to improve processes, strengthening documentation, and building scalable ways of operating that elevate the entire business.

Responsibilities

• Provide comprehensive operational and member support for an assigned sales team throughout the full member lifecycle, from onboarding through ongoing maintenance, ensuring timely, accurate, and high‑quality service
• Research and track Private Equity divestitures, mergers, and acquisitions to ensure ownership and membership records remain accurate and up to date
• Validate and manage Gross Transaction Volume (GTV), proactively identifying and resolving discrepancies prior to reporting deadlines
• Maintain, update, and ensure the accuracy and integrity of CRM data within Salesforce and related systems.
• Own day‑to‑day case management within the Salesforce Support Console, coordinating closely with Sales, Members, Suppliers, Legal, Finance, Member Success, and other cross‑functional partners to resolve issues efficiently.
• Troubleshoot member and supplier issues, proactively identifying risks, resolving root causes, and reducing escalations.
• Manage member locations, including rostering, announcing, and removing locations, ensuring systems accurately reflect current member status.
• Control and manage member access to protected supplier agreements in accordance with governance and compliance standards.
• Manage complex membership documentation, including drafting, comparing redlines, executing, and processing participation agreements, amendments, assignments, and related documents.
• Negotiate member NDAs in partnership with Legal
• Facilitate member onboarding and ongoing maintenance across theCoreTrustExperience Platform, Salesforce, and other internal systems, ensuring accurate data synchronization.
• Serve as a Subject Matter Expert (SME) for assigned legal and operational processes, responsible for training team members and maintaining accurate, effective, and current process documentation.
• Act as the primary point of contact for the Legal team on member operations matters, ensuring documentation remains compliant and legal updates are reflected accurately.
• Partner closely with the Product team to ensure category‑specific information is accurate, current, and properly displayed within theCoreTrustExperience Platform.
• Partner closely with a Member Success Associate to ensure sales‑village activities are coordinated, member needs are understood, and opportunities are accurately supported throughout the membership process.

Qualifications

• Bachelor’s degree or equivalent work experience, MBA preferred
• 2+ years of experience in Sales Operations, Revenue Operations, Customer Success, or a related role.
• Experience working with legal documentation, contracts, or governance processes preferred.
• Strong orientation toward detail, accuracy, and process discipline.
• Demonstrated ability to manage multiple priorities and complex workflows in a fast‑paced environment.
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
• Salesforce experiencerequired;experience working across integrated platforms and systems strongly preferred.
• Demonstrated ability to execute deliverables with urgency, consistently meeting deadlines while maintaining high standards of quality.
• Strong project management skills and a solutions‑oriented approach to problem solving.

Benefits

• Competitive compensation package
• Free individual employee medical coverage
• Company subsidized dental and vision coverage
• Dollar for dollar 401(k) match up to 6% of your salary with immediate vesting
• Company-paid Short-Term and Long-Term Disability coverage
• Employee Assistance Program to support your wellbeing and mental health
• $1500 annual stipend for continuing education courses/certifications
• Free snacks and beverages on-site
• Brand new, state-of-the-art, tech-enabled work environment in downtown Nashville
• Flexible/hybrid work culture