Revenue Operations Specialist

Gateway Ticketing Systems UK Ltd; Gilbertsville (PA); On-site; USD 70,000 - 110,000; Full time

Job summary

Gateway Ticketing Systems is seeking an experienced Revenue Operations Specialist to join our in-office team in Gilbertsville, PA. You will manage centralized quoting, order management, vendor management, subscriptions and maintenance, driving accuracy and efficiency across the revenue lifecycle.

The ideal candidate has a bachelor’s degree with 5+ years in a similar role, strong communication, cross-functional collaboration, and advanced MS Office skills.

Qualifications

• Bachelor’s Degree or combination of education and experience.
• 5+ years’ experience working in a similar role.

Responsibilities

• Execute centralized quoting processes to meet quote goals and revenue targets.
• Generate Quick Estimates (QE) and Enhancement Requests (ERQ).
• Interact with customers on consultation, design, quoting and fulfillment of ticket stock orders.
• Negotiate pricing with ticket stock suppliers and oversee order delivery from start to finish.
• Ensure quotes are accurate and delivered on time; maintain supplier relationships.
• Review ticket stock purchase orders per policy and negotiated terms.
• Assist with monthly ticketing stock and supplies forecasting.
• Create Open Sales Order reports and update forecast for all orders.
• Maintain up-to-date process documentation and vendor pricing notes.
• Generate maintenance renewal packets and ensure accurate order confirmations.

Skills

Interpersonal skills

Communication

Task coordination

MS Office

Professional demeanor

Education

Bachelor’s Degree

Tools

Word

Excel

Outlook

PowerPoint

Job description

Overview

For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced Revenue Operations Specialist to our team.

The Revenue Operations Specialist is responsible for managing, executing, and improving the processes and duties related to Centralized Quoting, Order Management, Vendor Management, Subscriptions and Maintenance.

This position is in-office and must be able to commute to the Gilbertsville, PA office five days a week.

Education and Experience

• Bachelor’s Degree or combination of education and experience.
• 5+ years’ experience working in a similar role.

Core Competencies

• Excellent interpersonal and communication skills, including exhibiting professionalism and diplomacy when working with customers.
• Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.
• A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint).
• Ability to work/communicate to all levels of management and knowledge-based personnel and keep a professional demeanor at all times.
• Ability to work both in a team environment and on an individual basis.
• Excellent written and verbal communication skills.

Job Description

• Execute against the Centralized Quoting processes to meet or exceed the quote request goals, KPIs and corresponding revenue targets.
• Generate all (QE) Quick Estimate and (ERQ) Enhancement Request Quotes.
• Interact directly with customers on the consultation, design, quoting and fulfillment of ticket stock orders.
• Negotiate pricing with ticket stock suppliers and maintain oversight of orders from start to finish to ensure timely and accurate delivery to our customers.
• Ensure all quotes are delivered in a timely fashion and accurate, prioritizing as necessary.
• Develop and maintain relationships with key suppliers as it relates to Ticket stock order fulfillment.
• Review all ticket stock purchase orders in accordance with company policy and negotiated terms and conditions.
• Assist with monthly Ticketing Stock and Supplies forecasting responsibilities.
• Monthly creation of Open Sales Order report, updating the forecast on all ticket stock orders.
• Ensure process documentation is kept up to date and accurately reflects current processes.
• Work with vendors to negotiate pricing, obtain discounts on large orders, and receive notifications for but not limited to upcoming sales, end of life notifications, etc.
• Work with vendors to determine if any 3rd party extended warranties, services, or maintenance is available and maintain accurate records to be shared internally.
• Work with Teams to establish and maintain sales questionnaires to ensure a timely accurate quoting process.
• Review pricing with vendors monthly and update all systems and spreadsheets.
• Generate all PO’s and process all related documentation appropriately.
• Work with suppliers to obtain confirmation of all orders and enter the estimated delivery date into the accounting system.
• Assist as needed to establish and maintain a comprehensive vendor management process.
• Generate all maintenance renewal packets.
• Maintain accurate information on the Appendix A’s in GTSWin to facilitate timely support to our customers.
• Issue serial numbers for orders processed by Finance.
• Review and process orders submitted to finance for review prior to fulfillment.
• Month end time reporting.
• Cross train with other Revenue Operations Specialists and Staff Accountants to ensure redundancy in the department.

General Duties

• Complete all tasks and handle all situations in accordance with Gateway’s Core Values.
• Update job knowledge by participating in educational opportunities, new product webinars, reading professional publications, maintaining personal networks, or participating in professional organizations.
• Communicate in a clear, concise and timely manner, including voicemail and email.
• Always promote and uphold the values, mission and vision of the company.
• Read, understand and comply with the Employee Handbook.
• Promote and adhere to all defined policies, processes and procedures.
• Perform other tasks as required by management.

Physical Demands

• Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job.
• Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job.
• Ability to work in inside environmental conditions.

Diversity and EEO Statement

As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.

Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.