Revenue Operations (Rev/Ops) Manager

TeleTracking Technologies, Inc.; Pittsburgh (Allegheny County); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

100% medical/dental/vision premiums

401(k) Retirement Savings

Tuition Reimbursement

Paid Time Off

Job summary

TeleTracking Technologies, Inc. is seeking a Sales Operations Manager in Pittsburgh, PA. This role involves designing and improving the commercial operating framework, ensuring effective sales processes while managing a high-performance team.

The ideal candidate will have at least 5 years of experience in sales operations, be proficient in Salesforce, and have a strong background in B2B technology environments. The position offers comprehensive medical benefits, 401(k), and more.

Qualifications

• Minimum of 5 years’ experience in sales operations.
• Hands-on experience with CRM and sales technologies.
• Experience in B2B technology or enterprise solutions.

Responsibilities

• Design and improve the commercial operating model.
• Lead the Sales Operations Team.
• Support pricing and deal governance.

Skills

Sales operations management

CRM administration

Team management

Analytical skills

Communication skills

Education

Bachelor's in IT or Business Administration

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare. TeleTracking builds groundbreaking technology incorporating deep clinical expertise; our solutions are used in the nation’s largest healthcare systems around the world to positively impact patients, families and communities.

About the role

The Sales Operations Manager designs, governs, and continuously improves the commercial operating framework that enables the sales organization to execute effectively, scale efficiently, and deliver predictable revenue. The role serves as the strategic bridge between Sales, Finance, Legal, Product, Services, and IT, ensuring that processes, data, systems, and performance metrics support executive decision‑making and company growth.

What you will do

System Administration

• Design, govern, and continuously improve the end‑to‑end commercial operating model
• Oversee quote and order form preparation for new business and annual renewals
• Support pricing, discounting, and deal governance frameworks, including approval workflows and commercial standards to balance market competitiveness with profitability and compliance
• Lead and own the CenTrak System Maintenance agreement (SMA) program (including annual renewal strategy, pricing and margin oversight)
• Forecast, analyze and manage pipeline and revenue performance partnering with Sales and Finance to provide risk visibility and support forecasting
• Lead and manage the Sales Operations Team
• Advise and partner with cross‑functional leadership in translating business strategy into operational frameworks
• Own and administer sales systems and data governance, serving as the product owner for Salesforce and related commercial technologies
• Conduct ad hoc executive analysis, audit and compliance support, documentation, enablement and continuous improvement initiatives that enhance overall commercial effectiveness
• Perform other related duties as assigned

People Management

• Build an inclusive culture where employees thrive and organizational goals are achieved
• Lead and manage a high‑performance team through effective communication, empowerment, reward and coaching techniques
• Implement organization‑wide annual planning, goal setting, and performance management
• Provide day‑to‑day leadership that aligns with and promotes TeleTracking values
• Hire, train and develop staff in accordance with company policies, practices and procedures
• Conduct regular meetings with employees to assess goals, objectives, task performance and identify developmental opportunities
• Foster a success‑oriented, accountable and ethical environment
• Build strong internal, external and cross‑functional relationships

What we look for

• Bachelor’s in IT, Business Administration, or an equivalent combination of work and experience
• Minimum of 5 years’ experience administering sales operations and CRM
• Progressive experience in sales and commercial operations within a B2B technology or enterprise solutions environment preferred
• Hands‑on experience administering CRM and sales technologies (e.g., Salesforce and related quoting, reporting, and integration tools) with accountability for data accuracy, process governance and alignment between sales, finance, contracts and billing systems
• Demonstrated experience supporting executive leadership
• Familiarity with enterprise health system purchasing structures and multi‑stakeholder buying committees (clinical, IT, finance, operations)
• Experience managing sales processes with long enterprise sales cycles (9‑18 months typical in healthcare)
• Exposure to healthcare contracting dynamics such as multi‑year agreements, pilots, and enterprise rollouts

Education

• Bachelor’s in IT, Business Administration, or an equivalent combination of work and experience

License or Certifications

• Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook (advanced Excel including charts, graphs, and pivot tables)
• CRM maintenance and administration experience (Salesforce preferred)

Benefits

• Employee medical/dental/vision premiums paid 100%; family medical 100% with small cost for dental and vision from day one
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401(k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave

Legal

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.