Revenue Operations (Rev/Ops) Manager

TeleTracking; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage paid 100%

401(k) retirement savings

Tuition reimbursement

Paid parental leave

Job summary

TeleTracking is looking for a Sales Operations Manager to design and improve the commercial operating framework. This role bridges Sales, Finance, Legal, and IT to enhance processes and data governance.

Responsibilities include overseeing the Sales Operations Team, managing sales processes, and ensuring effective communication across departments. The ideal candidate has a Bachelor’s degree and a minimum of 5 years’ experience in sales operations, preferably in B2B technology.

Qualifications

• Minimum of 5 years’ experience administering sales operations.
• Experience in B2B technology or enterprise solutions.
• Hands-on experience with CRM systems.

Responsibilities

• Design and govern the commercial operating model.
• Lead the Sales Operations Team.
• Manage pipeline and revenue performance.

Skills

Sales operations management

CRM administration

Data governance

Team leadership

Strategic planning

Education

Bachelor's degree in IT or Business Administration

Tools

Salesforce

Microsoft Office Suite

Job description

About The Role

The Sales Operations Manager designs, governs, and continuously improves the commercial operating framework that enables the sales organization to execute effectively, scale efficiently, and deliver predictable revenue. The role serves as the strategic bridge between Sales, Finance, Legal, Product, Services, and IT, ensuring that processes, data, systems, and performance metrics are aligned to support executive decision‑making and company growth.

What You Will Do

System Administration

• Design, govern, and continuously improve the end‑to‑end commercial operating model.
• Oversee and direct quote and order form preparation for new business and annual renewals.
• Support pricing, discounting, and deal governance frameworks including approval workflows and commercial standards to balance market competitiveness with profitability and compliance.
• Lead and own the CenTrak System Maintenance agreement (SMA) program (including annual renewal strategy, pricing and margin oversight).
• Forecast, analyze and manage pipeline and revenue performance partnering with Sales and Finance to provide risk visibility and support forecasting.
• Lead and manage the Sales Operations Team.
• Advise and partner with cross‑functional leadership (Sales, Finance, Legal, Product, Services, Marketing and IT) in translating business strategy into operational frameworks.
• Own and administer sales systems and data governance, acting as the product owner for Salesforce and related commercial technologies.
• Conduct ad‑hoc executive analysis, audit and compliance support, documentation, enablement and continuous improvement initiatives that enhance overall commercial effectiveness.
• Perform other related duties as assigned.

People Management

• Build an inclusive culture where employees thrive and organizational goals are achieved.
• Lead and manage a high‑performance team through effective communication, empowerment, reward, and coaching techniques.
• Implement organization‑wide annual planning, goal setting, and performance management.
• Provide day‑to‑day leadership that aligns with and promotes TeleTracking values.
• Hire, train, and develop staff in accordance with company policies, practices, and procedures.
• Conduct regular meetings with assigned employees to assess goals, objectives, task performance and identify developmental opportunities.
• Foster a success‑oriented, accountable, and ethical environment.
• Build strong internal, external, and cross‑functional relationships.

What We Look For

• Bachelor’s degree in IT, Business Administration, or equivalent combination of work and experience.
• Minimum of 5 years’ experience administering sales operations and CRM.
• Progressive experience in sales and commercial operations within a B2B technology or enterprise solutions environment preferred.
• Hands‑on experience administering CRM and sales technologies (e.g., Salesforce and related quoting, reporting, and integration tools) with accountability for data accuracy, process governance, and alignment between sales, finance, contracts and billing systems.
• Demonstrated experience supporting executive leadership.
• Familiarity with enterprise health system purchasing structures and multi‑stakeholder buying committees (clinical, IT, finance, operations).
• Experience managing sales processes with long enterprise sales cycles (9–18 months typical in healthcare).
• Exposure to healthcare contracting dynamics such as multi‑year agreements, pilots, and enterprise rollouts.

Education

• Bachelor’s degree in IT, Business Administration, or equivalent combination of work and experience.

License or Certifications

• Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook (advanced Excel skills including the ability to produce charts, graphs, and pivot tables).
• CRM Maintenance and Administration experience (Salesforce preferred).

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

Benefits

• Employee medical/dental/vision premiums paid 100%; family members covered fully with small cost for dependents on dental and vision, starting day one.
• Life and AD&D.
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation.
• 401(k) retirement savings.
• Tuition reimbursement.
• Military paid leave (up to 6 months of base salary while on military leave).
• Paid time off.
• Paid parental leave.

Disclaimer

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.