Revenue Operations & Customer Growth Manager

FranklinCovey; United States; Remote; USD 131,000 - 184,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock purchasing program

PTO and paid holidays

Job summary

FranklinCovey seeks a Revenue Operations & Customer Growth Strategy Manager to support growth initiatives across the Customer Growth & Expansion team. You will partner with the Associate VP of Customer Growth and collaborate with Customer Success to translate strategy into scalable processes that drive measurable results.

Ideal candidates are highly analytical, detail-oriented, and experienced in forecasting, planning, and cross-functional execution in a SaaS environment.

Qualifications

• Strong analytical and problem-solving skills with ability to translate data into actionable insights.
• Excellent communication and presentation abilities, including leadership-facing presentations.
• Demonstrated ability to manage projects and collaborate across teams.
• Experience in high-growth or SaaS environments and GTM strategy execution.

Responsibilities

• Support annual sales planning, forecasting bookings, GTM strategy, territory design, quota development, and compensation alignment.
• Maintain and refine forecasting methodologies; ensure data accuracy and weekly forecast reviews.
• Analyze performance to identify trends, risks, and opportunities informing strategy and execution.
• Collaborate to improve revenue generation, customer retention, and sales efficiency across enterprise segment.
• Develop KPI dashboards and reporting; prepare materials for quarterly business reviews.

Skills

Analytical thinking

Communication

Cross-functional collaboration

CRM experience

SaaS experience

Education

Bachelor’s degree

Tools

Salesforce

CRM analytics tools

Job description

“We enable greatness in people and organizations everywhere.”

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com

Title: Revenue Operations & Customer Growth Strategy Manager

Payroll Title: Revenue Operations & Customer Growth Strategy Manager

Division: Enterprise Division, Domestic Regions

Status: Full-Time Exempt

Reports to: Director of Revenue Operations

Location: Remote – Anywhere in the contiguous United States

Compensation: Anticipated compensation for this position is $131-184k OTE split 80/20 between base/variable pay*

Date Posted: 03/09/2026

Job Summary

FranklinCovey is seeking a Revenue Operations & Customer Growth Strategy Manager to support our Customer Growth & Expansion business. In this role, you partner with the Associate Vice President of Customer Growth, and work closely with the Customer Success Team, their leader, and their Revenue Operations partner.

You’ll be responsible for supporting strategic planning, forecasting, and process execution to ensure the business meets its growth objectives. The ideal candidate is highly analytical, detail-oriented, and comfortable translating strategy into scalable, repeatable processes that drive measurable results.

Essential Job Functions

• Support the annual sales planning process, including forecasting bookings, assisting in GTM strategy execution, territory design, quota development, and compensation plan alignment.
• Partner with the Director of Revenue Operations to maintain and refine forecasting methodologies. Manage data accuracy, weekly forecast reviews, and track progress against plan.
• Analyze business performance to identify trends, risks, and opportunities that inform strategy and execution.
• Contribute to key initiatives aimed at improving revenue generation, customer retention, and sales efficiency across the enterprise segment.
• Support systems and tool optimization, working cross-functionally with Sales, Finance, and Customer Success to improve process automation and reporting.
• Develop and maintain KPI dashboards and performance reporting to provide visibility into business health. Assist in preparing materials for quarterly business reviews.
• Collaborate with the Client Success organization to streamline processes, align metrics, and identify opportunities for growth within existing customer accounts.
• Document and refine sales processes and procedures, ensuring consistency, scalability, and adoption across the organization.

Basic Qualifications

• Bachelor’s degree or 4+ years in a Sales Operations function
• 5+ years of experience in Sales Operations, Business Strategy, Management Consulting, or related analytical roles.

Preferred Skills

• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
• Excellent communication and presentation abilities, including experience presenting to leadership.
• Demonstrated ability to manage projects, prioritize multiple tasks, and work effectively across teams.
• Experience in high-growth or SaaS environments.
• Familiarity with GTM strategy development and operational execution.
• Proficiency with CRM systems (Salesforce preferred) and sales analytics tools.
• Strong cross-functional collaboration and stakeholder management skills.
• Proven ability to thrive in fast-paced, evolving business environments.

Benefits include medical, dental, and vision insurance, 401(k), employee stock purchasing program, PTO, paid holidays, and more. Please visit franklincoveybenefits.com for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

**Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For more information regarding benefits in other locations, please email [e-mail]

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

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