Revenue Operations Analyst

OpenText; United States; Remote; USD 75,000 - 105,000; Full time

Job summary

OpenText is seeking a skilled operational support specialist to assist the revenue operations for its sales teams. The role involves maintaining accuracy in sales data, performing analysis to inform strategic decisions, and playing a key part in process improvement initiatives. Ideal candidates will have a Bachelor's degree and extensive experience in sales environments.

Qualifications

• Minimum 5 years relevant business experience ideally in support of a sales environment.
• Bachelor's degree required, MBA preferred.

Responsibilities

• Provide operational support and analysis to sales teams.
• Ensure accuracy of account and opportunity data in reporting tools.
• Contribute to continuous sales process improvement initiatives.

Skills

Data Analysis

Sales Process Management

Collaboration

Education

Bachelor’s degree

MBA or other relevant master's degree

Tools

Salesforce.com

SecureCloud

Job description

Hiring Manager: Luke Nienstedt

Talent Acquisition Advisor: Olu Adeyeye

Job Code Level: RGP2

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YOUR IMPACT:

The role reports to the Manager Revenue Operations and provides operational support and analysis to the AMER SMB SVP Corporate, Mid-Market, and Strategic sales teams, focused on sales process excellence, while also being an interface into the corporate operations, billing operations, and compensation teams.

Responsibilities include ensuring corporate sales processes are understood, communicated and practiced, building and executing effective reports and preparing thoughtful analysis on trends, and may include being a participant in continuous sales process improvement initiatives centered around forecasting, reporting & analysis, and sales processes and best practices.

A critical success factor in this role will be the ability to provide efficient support to the sales organization, and to communicate and work collaboratively with other groups across the global OpenText organization.

WHAT THE ROLE ENTAILS:

• Review existing reports to ensure accuracy. Pro-actively follow-up on data points that need clarification and provide insight on quality of pipeline and ARR trends.
• Provide thoughtful analysis on management dashboards to facilitate effective understanding of progress, achievements and gaps; includes pipeline analysis, ARR analysis, partner quality, etc. Work with Rev Ops Manager to communicate key information and analysis to sales leadership.
• Ensure account and opportunity data in SecureCloud and Salesforce.com is accurate. Proactively resolve any discrepancies to ensure reporting is timely and accurate and processing is as seamless as possible.
• Contribute to processes and reporting around the Corporate, Mid-Market, and Strategic business, with a focus on KPIs and activities that help sales drive revenue.
• As directed by the Rev Ops Manager provide relevant information and analysis on customer segmentation, account assignments and territory coverage.
• Address questions from sales reps and sales management on areas such as SFDC quoting and ordering processes.
• Identify and recommend areas where processes need to be automated and/or streamlined. May lead process improvement initiatives.
• Partner with the Revenue Ops Manager to assist with all elements of business planning, progress reporting and outcome measurement.
• Assist with the design, implementation and review of any initiatives required by the sales leadership.
• Collaborate effectively with other departments and cross-functional groups in support of company goals.
• Other responsibilities and key result areas will be assigned as required.

WHAT YOU NEED TO SUCCEED:

• Minimum Level of Education: Bachelor’s degree, MBA or other relevant master’s degree a plus.
• Minimum 5 years relevant business experience ideally in support of a sales environment.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.