Revenue Manager

City of Raleigh; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

City of Raleigh is seeking a Revenue Manager to modernize the full revenue cycle—from cashiering and receipting to reconciliations, reporting, and accounts receivable. You will lead a customer-centric team focused on streamlining processes and enabling data-driven decisions across a public-serving, highly regulated environment.

This role strengthens transparency and integrity in financial operations while elevating the experience for internal partners and the community.

Qualifications

• Experience leading finance teams in complex revenue environments.
• Proven ability to streamline revenue workflows and improve data quality.
• Experience with ERP and reporting tools in a regulated public sector.
• Strong communication with diverse stakeholders.

Responsibilities

• Oversee daily accounting activities, including full revenue cycle, AR, cashiering, and related processes to ensure accuracy and compliance.
• Leads and develops the fiscal team through coaching, performance evaluation, and hiring decisions.
• Monitor and analyze revenue trends to forecast needs and support financial decisions.
• Ensure internal controls and compliance across cashiering, receipting, deposits, reconciliations, and workflows.
• Partner with departments and external stakeholders to resolve account issues and provide fiscal guidance.
• Improve and streamline financial processes/technology to strengthen accuracy and efficiency.

Skills

Team leadership

Process improvement

ERP/reporting tools

Change management

Education

Bachelor's Degree in Business Administration, Accounting, Finance, or related field

Tools

ERP systems

Financial reporting tools

Job description

We’re looking for a Revenue Manager to modernize the full revenue cycle—from cashiering and receipting to reconciliations, reporting, and accounts receivable. You’ll lead a customer-centric team focused on streamlining processes and enabling data-driven decisions across a public-serving, highly regulated environment. Your work will continue to strengthen transparency, integrity, and confidence in our financial operations while elevating the experience for internal partners and the community.

About You

You’re a solutions-oriented finance leader who brings clarity to complex operations. You’ve led teams through process improvement and technology enablement (ERP/reporting tools) driving efficiency in operations and change management. You enjoy turning ideas into measurable results. You communicate clearly with diverse stakeholders, coach with steadiness, and thrive in fast-moving settings. You’re motivated by work that strengthens the City’s financial stewardship mission and customer service focused to support the community.

About Us

The Finance Department supports City-wide operations in a fast-paced environment, delivering accurate financial information and services that ensure fiscal integrity and accountability. We streamline processes, leverage technology, and stay compliant with changing regulations, all while fostering a culture of high performance, continuous improvement, innovation, and inclusive collaboration.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversee daily accounting activities, including the full revenue cycle, accounts receivable, cashiering operations, and related financial processes and technology to ensure accuracy and compliance.
• Leads and develops the fiscal team through work assignment, coaching, performance evaluation, and hiring decisions, ensuring high quality, customer focused service across the full revenue cycle (cashiering, receipting, deposits, reconciliations, AR)
• Monitor and analyze revenue trends to identify patterns, forecast needs, and support sound financial decision making across the department and City operations.
• Ensure internal controls and compliance across cashiering, receipting, deposits, reconciliations, and accounting workflows in alignment with City policies and state regulations.
• Partner with departments and external stakeholders to resolve account issues, provide fiscal guidance, and support cross departmental revenue related initiatives.
• Improve and streamline financial processes/technology, including revenue tracking, reporting tools, system integrations, and data management to strengthen accuracy and efficiency.

Typical Qualifications

Education and Experience

Bachelor's Degree in Business Administration, Accounting, Finance, or related field; 5 to 7 years' experience in administrative, financial, budgeting, accounting, or program management, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted