Revenue Management Unit Manager - Promotional

County of Sonoma (CA); Santa Rosa (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

County of Sonoma's Health Services Department seeks a Revenue Management Unit (RMU) Manager to lead end-to-end revenue-cycle operations, ensuring compliant billing and financial sustainability. The role oversees RMU staff, contracts, and analytics, coordinating with internal and external stakeholders.

The ideal candidate brings strong experience in billing processes, contract oversight, and supervisory skills, with a focus on improving processes and driving results in a health services

Qualifications

• Three years of progressively responsible experience in administrative, fiscal or similar roles.
• At least one year of supervising professional, administrative or technical staff.
• Background in health services or related field preferred; ability to interpret regulations.

Responsibilities

• Oversee full revenue-cycle operations across Medicare, Medi-Cal, and private insurance.
• Manage RMU staff, ensure productivity, accountability, and issue resolution.
• Oversee billing performance, denial management, rate review, and revenue tracking tools.
• Lead reporting and analytics for Health Services leadership.
• Engage stakeholders through meetings and committee participation.
• Coach and develop RMU staff for a high-performing, collaborative unit.

Skills

Billing operations

Contract management

Analytical thinking

Stakeholder engagement

Supervisory experience

Education

Public/Business Administration coursework

Tools

EHR systems

Billing software

Job description

This recruitment is promotional only. You must presently be a full- or part-time regular or probationary County of Sonoma, Community Development Commission, Sonoma County Fairgrounds, or Sonoma County Water Agency employee in order to apply for this position.

The Department of Health Services has requested a department promotional certification to fill a Revenue Management Unit Manager - Promotional position. Only qualified permanent and/or probationary Department of Health Services employees on the eligible list may be eligible for referral to the department for the advertised position. This employment list may also be used to fill future full-time or part-time positions as they occur during the active status of the list. The Civil Service title for this position is Administrative Services Officer II.

Application submissions require the Supplemental Questionnaire to be completed.

About the Position

The Revenue Management Unit (RMU) Manager leads and oversees full revenue-cycle operations for the Department of Health Services' Behavioral Health Division. They ensure accurate, compliant billing; financial sustainability; contract execution; regulatory compliance; and effective management of the Revenue Management Unit staff and workflows. In addition, they will:

• Provide leadership and oversight for daily billing and claims operations across Medicare, Medi-Cal, and private insurance, ensuring efficient workflows and adherence to standards
• Manage and support the Revenue Management Unit (RMU), ensuring productivity, accountability, and resolution of any operational and personnel issues
• Oversee financial integrity functions, including billing performance, denial management, rate review, revenue tracking tools, invoice review, and State Cost Report approvals
• Lead reporting and analytics activities to ensure accurate, timely financial and operational reporting for Health Services leadership
• Engage internal and external stakeholders through effective communication, meetings, and committee participation
• Develop the RMU staff through regular coaching, team meetings, and performance support to maintain a high-functioning and collaborative unit

The ideal candidate for this position will have experience supporting operational, financial, or administrative functions in a health services or similar environment. In addition, they will possess many of the following:

• Knowledge of Medi-Cal and/or Medicare billing processes, revenue cycle functions, and claims resolution
• Experience reviewing and/or monitoring contracts, budgets, invoices, financial reports, or compliance documentation
• Knowledge of accounting principles, cost principles, and fiscal analysis
• The ability to interpret and apply policies, regulations, and procedures, particularly those related to behavioral health programs
• An understanding of credentialing workflows, presumptive transfer requirements, and related administrative processes
• Experience working with Electronic Health Records, Medi-Cal/Medicate billing systems, and insurance billing life cycles
• Very strong analytical thinking and problem-solving skills to interpret data, identify operational issues, and recommend practical solutions
• The ability to build and maintain positive working relationships within their team, across teams, departments, contractors, and external partners
• Excellent accountability, with a proactive approach to improving processes and addressing challenges

Experience:

Normally, three years of progressively responsible experience in a professional, human resources, administrative, fiscal staff position, including at least one year of experience supervising professional, administrative or technical staff would provide such an opportunity.

Education:

Academic coursework which would provide the opportunity to acquire the knowledge and abilities listed. Normally, coursework in public administration, business administration, management, accounting, statistics, human resources or closely related courses would provide such an opportunity.

License:

Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

This position does not require possession of a California driver's license.

Considerable knowledge of:

principles and practices relating to modern budget, programs and systems management; human resources issues and the functions and complexities of occupations found in the assigned department; the operations and functions of county government; research methodology, report writing and basic statistics, and their application; effective personnel and supervisory techniques; modern office methods and procedures.

Working knowledge of:

group dynamics as it relates to public organizations; written and oral communications, including language mechanics, syntax and English composition; purchasing, ISD, safety, organizational analysis and their impact on departmental operations; the use of electronic information equipment and specific systems as used within the department.

Ability to:

plan and organize research and statistical work relating to the various aspects of administration, budget and general management matters; understand, interpret and apply rules, regulations, ordinances, and federal, state and local legislation; effectively communicate orally and in writing, and present conclusions before advisory and policy bodies; effectively supervise the work of professional, technical and office support staff; establish and maintain effective working relationships with County management personnel, employees, and the public in carrying out sound management policies; understand and manage human resources functions; perform data collection, interpretation and evaluation pertaining to administrative, fiscal and management matters; persuade, rationalize, and project consequences of decisions and/or recommendations; analyze administrative problems, budgets, and a variety of programs, systems and procedures; use electronic information equipment and specific systems as used within the department.

A background investigation may be required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to candidates.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.