Revenue Growth Operations Manager

Hidden Level; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

Flexible time off

401(k) with employer contributions

Life insurance

Disability insurance

Stock options

Job summary

Hidden Level is seeking a Revenue Growth Operations Manager to ensure data accuracy in Belisar, manage the sales forecast, and streamline revenue processes. You will partner with Growth, Business Operations, Finance, and Programs to improve operational efficiency and visibility into revenue opportunities.

The role emphasizes ownership of CRM data, pipeline accuracy, and standardized reporting, with a hybrid/remote setup in the US and preference for Washington DC.

Qualifications

• Bachelor's degree required or equivalent practical experience.
• 5–7 years of progressively responsible experience in sales operations or revenue operations.
• Strong experience with CRM data management, forecasting, and reporting.
• Proven ability to analyze data, identify trends, and inform leadership decisions.
• Experience coordinating cross-functional initiatives across Growth, Operations, Finance, and Programs.

Responsibilities

• Maintain CRM data integrity and governance across accounts, contacts, and opportunities.
• Coordinate weekly pipeline reviews and forecast submissions with opportunity owners.
• Develop dashboards and reports for revenue, bookings, and cycle performance.
• Improve CRM workflows, processes, and documentation to boost efficiency.
• Coordinate contracts, purchase orders, and financial documentation with Operations and Finance.

Skills

CRM data management

Forecasting

Data analysis

Cross-functional collaboration

Process improvement

Project coordination

Excel advanced

Education

Bachelor's degree in business, finance, operations, or related field

Tools

Pryzm/Belisar

Salesforce

HubSpot

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Revenue Growth Operations Manager

Sales Full Time Remote, US

At Hidden Level, we’re building the future of airspace awareness through cutting-edge RF sensing technology. Our mission is to make the world safer—whether it’s protecting troops,securing infrastructure, or enabling smarter cities. We design, manufacture, and deployadvanced sensor systems that deliver real-time insights for defense and commercialapplications.

Position Overview:

The Manager of Revenue Growth Operations plays a key role in supporting Hidden Level’sGrowth team by ensuring accurate CRM data, effective pipeline management, reliableforecasting and reporting, and consistent execution of sales operations processes.

Reporting to the EVP of Growth, this hands-on role works closely with Business Operations andpartners with Business Development, Sales, Finance, and Programs to strengthen operationalefficiency, improve visibility into revenue opportunities, and support data-driven businessdecisions.

The Manager serves as a primary coordination point between Growth and Business Operations,overseeing the tracking and execution of contract requests, purchase orders, and relatedfinancial and administrative workflows to ensure timely completion and compliance withestablished processes.

This position requires an experienced operations professional who can independently manage core revenue operations functions, proactively identify and resolve operational challenges, and recommend and implement process improvements. Success is measured by CRM data integrity, forecast and reporting accuracy, operational efficiency, cross-functional collaboration, and consistent execution of business priorities.

Location: Hybrid or remote; Washington DC, preferred

KeyResponsibilities:

CRM and Data Management

• Own and maintain the accuracy, completeness, and integrity of account, contact, andopportunity data in Belisar in partnership with BD Directors.
• Proactively monitor CRM data quality, identify inconsistencies, and work with opportunityowners to resolve missing information, outdated close dates, duplicate records, andinaccurate entries.
• Maintain and improve CRM field standards, user documentation, reporting structures, and approved system configurations.
• Troubleshoot CRM issues, coordinate platform support, and recommend systemenhancements that improve usability, reporting, and operational efficiency.
• Drive consistent CRM adoption through user onboarding, training, ongoing support, andreinforcement of established processes.

Pipeline Management and Forecast Support

• Manage and coordinate weekly pipeline reviews and forecast submissions, ensuringopportunity owners maintain accurate deal values, stages, expected award dates, andnext steps.
• Evaluate pipeline data against established opportunity stage criteria, proactivelyidentifying stalled opportunities, unsupported stage changes, and potential schedule oraward risks.
• Consolidate and analyze forecast inputs, providing the EVP of Growth with clearsummaries of pipeline movement, key assumptions, risks, and emerging trends.
• Monitor forecast accuracy, investigate variances, and recommend improvements toforecasting processes and data reliability.
• Partner with Growth leadership to strengthen pipeline visibility, reporting consistency,and accountability for opportunity updates.

Reporting and Analysis

• Develop, maintain, and enhance recurring reports and dashboards covering pipelineperformance, bookings, stage conversion, opportunity aging, sales cycle length, andperformance against established targets.
• Analyze pipeline coverage, opportunity progression, and win/loss trends to identifyperformance gaps, emerging risks, and opportunities for improvement.
• Partner with Finance and Programs to reconcile bookings, backlog, and revenuereporting inputs, ensuring consistent definitions and accurate data, with Financeretaining responsibility for revenue recognition.
• Independently respond to reporting and analytical requests, translating complex datainto clear findings, actionable insights, and recommended next steps.
• Identify opportunities to streamline reporting processes, improve data accessibility, andreduce manual reporting efforts.

Sales Process and Operational Improvement

• Maintain, evaluate, and continuously improve documented workflows for opportunitycreation, qualification, stage progression, and closeout.
• Manage and coordinate the handoff of closed-won opportunities to Finance andPrograms, ensuring required commercial information and supporting documentation areaccurate and complete.
• Proactively identify operational inefficiencies, process gaps, and recurring challenges,recommending and implementing approved improvements to CRM workflows, reporting,and administrative processes.
• Support annual planning activities by analyzing historical performance, organizingplanning inputs, and maintaining approved sales targets and account assignments.
• Independently prioritize and manage operational requests, communicate progress tostakeholders, and ensure timely resolution of outstanding issues.
• Establish and maintain consistent processes that improve efficiency, accountability, andcollaboration across the Growth organization.
• Ensure sales materials, CRM resources, and process documentation remain accurate,accessible, and current.
• Provide ongoing CRM and sales process training, guidance, and operational support toGrowth team members.
• Partner with Marketing to coordinate event-related CRM tracking, lead assignments,follow-up activities, and performance reporting.
• Identify opportunities to improve sales team productivity through enhanced tools,processes, and operational support.

Business Operations and Financial Coordination

• Serve as a key operational partner to Business Operations and Finance, coordinatingGrowth-related contract requests, statements of work, purchase orders, invoices, andassociated administrative requirements.
• Own and maintain centralized tracking systems and supporting documentation forGrowth-related customer, consultant, vendor, and partner agreements, includingresponsible owners, approval status, key dates, financial commitments, and outstandingactions.
• Independently coordinate the collection, validation, and routing of requireddocumentation through established contracting, purchasing, and financial approvalprocesses.
• Proactively monitor requests through completion, follow up with stakeholders, andescalate missing documentation, approaching deadlines, or delays that may affectGrowth activities.
• Support Growth budget management by partnering with Finance to track and reconcileapproved spending, purchase orders, invoices, and financial commitments.
• Identify discrepancies, recommend corrective actions, and maintain visibility intooutstanding financial and administrative obligations.
• Recommend and implement approved process improvements to strengthendocumentation, tracking, and coordination between Growth, Business Operations, andFinance.

Qualifications

• Bachelor's degree in business, finance, operations, or a related field, or equivalentpractical experience.
• 5–7 years of progressively responsible experiencein sales operations, revenueoperations, CRM administration, business operations, or a closely related function,demonstrating increasing ownership of operational processes, reporting, and cross-functional coordination.
• Strong hands-on experience with Pryzm/Belisar or a comparable CRM platform, such asSalesforce or HubSpot, including data management, reporting, process administration,and system optimization.
• Demonstrated experience independently managing pipeline reviews, sales forecastingprocesses, and recurring performance reporting.
• Proven ability to analyze sales and pipeline data, identify trends and discrepancies, andtranslate findings into actionable recommendations for leadership.
• Experience managing and improving cross-functional administrative workflows involvingcontracts, purchase orders, budgets, invoices, or financial tracking in partnership withBusiness Operations and Finance.
• Demonstrated success maintaining CRM data integrity, developing dashboards andreports, and improving operational processes.
• Advanced Excel or comparable spreadsheet skills, including data analysis, reporting,validation, and reconciliation.
• Strong analytical and problem-solving skills, with the ability to evaluate operationalchallenges, identify root causes, and implement practical solutions.
• Excellent organizational and project coordination skills, with demonstrated ability tomanage competing priorities, recurring deadlines, and requests from multiplestakeholders.
• Strong written and verbal communication skills, with the ability to present informationclearly and collaborate effectively across departments and levels of leadership.
• Ability to work independently, exercise sound judgment, take initiative, and driveoperational activities through completion with limited oversight.
• Demonstrated experience identifying and implementing process improvements thatenhance efficiency, accuracy, and accountability.
• Up to 10% travel as requiredfor the role.

Preferred Experience

• Experience supporting sales or revenue operations within the defense, aerospace,government contracting, or technology industries.
• Familiarity with complex, long-cycle sales environments, government procurementprocesses, and forecasting contract awards.
• Working knowledge of bookings, backlog, revenue forecasting, and recognized revenue.
• Familiarity with emerging government acquisition initiatives and nontraditionalprocurement pathways, with the ability to adapt tracking, forecasting, and operationalprocesses as requirements evolve.
• Experience enhancing CRM workflows, automating recurring reports, and streamliningadministrative processes.
• Experience supporting executive-level pipeline reporting, business reviews, and annualsales planning activities.

Compensation and Benefits: Hidden Level offers a competitive salary and a comprehensivebenefits package, including health insurance, paid parental leave, flexible time off, 401(k) withemployer contributions, life insurance, disability insurance, and potential stock options.

Salary Range: The salary range for this position is estimated at $130,00to $160,000annually.Please note that the salary information is a general guideline only. Hidden Level considersfactors such as (but not limited to) scope and responsibilities of the position, candidate's workexperience, education/ training, key skills as well as market and business considerations whenextending an offer.

Equal Opportunity Employer: Hidden Level is an Equal Opportunity Employer. We consider allqualified applicants for employment without regard to race, color, religion, national origin, sex,pregnancy, sexual orientation, gender identity, age, veteran status, disability, or any other statusprotected by applicable federal, state, or local law.

Security Note: Due to the nature of Hidden Level’s technology, only U.S. citizens can be considered for this position. Hidden Level Employees must be able to obtain and maintain a U.S. Government Security Clearance, if required for the position. Please click here to review theNational Security Clearance Adjudicative Guidelines.