Revenue Cycle Team Lead

gobravvo; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Professional development

Job summary

gobravvo seeks a Revenue Cycle Team Lead to manage a healthcare revenue cycle team focused on third party A/R remediation and call center support.

You will oversee Patient Account Representatives I and II, ensure quality output, and drive improvements across hospital and physician revenue cycles.

Qualifications

• Minimum 2 years of experience in healthcare revenue cycle.
• Experience supervising staff in third party A/R management.
• Associate’s degree required; Bachelor’s degree preferred or equivalent.

Responsibilities

• Manage daily activities of assigned staff and workload distribution.
• Track performance against KPIs and ensure targets are met.
• Ensure compliance with client procedures and playbooks.
• Provide guidance on policies, procedures, and escalated issues.
• Participate in client meetings to discuss A/R issues and trends.
• Lead training and continuing education for staff.

Skills

Leadership

Team management

Communication

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

Epic

Cerner

Invision

Soarian

McKesson

Allscripts

Meditech

Job description

The Revenue Cycle Team Lead plays a crucial role in managing and supporting a healthcare revenue cycle team to ensure the efficient remediation of third party accounts receivable (A/R), as well as providing call center support and overseeing a variety of revenue cycle outsourcing services. This position is responsible for supervising Patient Account Representatives I and II, promoting a collaborative and productive work environment, and assigning tasks that contribute to superior third party A/R account resolution, increased productivity, and top-quality outcomes for healthcare clients.

As a Revenue Cycle Team Lead, you will manage the daily activities of assigned staff, providing direct supervision and oversight of workloads. You will monitor both individual and team performance, measuring success against key performance indicators (KPIs) and ensuring that your team consistently meets or exceeds established benchmarks. This role requires strict adherence to client-specific procedures, as outlined in each client’s Playbook or Detailed Procedure Document, to maintain compliance and ensure process accuracy.

Providing assistance to staff is a core aspect of this position. You will be available to answer questions, clarify policies and procedures, address escalated issues, research account concerns, and offer constructive feedback. Your expertise will also be called upon in client meetings, where you will advise on A/R issues, identify denial trends, and contribute to overall revenue cycle improvements. Effective communication is essential, as you will deliver timely and consistent feedback to team members regarding their job performance, helping to foster professional growth and accountability within your team.

Training and ongoing education are key responsibilities of the Revenue Cycle Team Lead. You will lead training sessions and continuing education classes for your assigned staff, ensuring they have the knowledge and skills necessary to excel in their roles. Your expanded knowledge of hospital and physician revenue cycles—including billing, follow-up, third party A/R account resolution, and call center operations—will position you as a subject matter expert and reliable resource for your team.

To be successful in this role, you will need to demonstrate excellent verbal, written, and interpersonal communication skills. A proven track record of managing and directing people to achieve common goals is essential. Your leadership will drive team performance, inspire collaboration, and contribute directly to the success of both your team and the organization’s revenue cycle operations.

Revenue Cycle Team Lead - Summary

• Supervises Patient Account Representatives I and II in healthcare revenue cycle operations
• Manages third party accounts receivable (A/R) remediation and call center support services
• Promotes teamwork, assigns tasks, and ensures quality output from team members
• Monitors team and individual performance against key metrics

Duties & Responsibilities

• Manage assigned staff and oversee workload distribution
• Track individual and team performance against KPIs
• Ensure compliance with client-specific procedures and protocols
• Provide guidance to staff on policies, procedures, and escalated issues
• Participate in client meetings to address A/R issues and identify trends
• Deliver feedback and performance evaluations to team members
• Lead training and continuing education for assigned staff
• Leverage expertise in hospital/physician revenue cycles, billing, and A/R resolution
• Demonstrate strong communication and leadership skills
• Foster a collaborative and high-performing team environment

Salary & Benefits

• Competitive compensation package based on experience and qualifications
• Comprehensive benefits typically offered by leading healthcare organizations
• Opportunities for professional development and career advancement

Qualifications & Requirements

• Minimum of 2 years of experience in healthcare revenue cycle, with a focus on third party A/R management and staff supervision
• Associate’s degree or equivalent required; Bachelor’s degree preferred
• Experience with Epic, Cerner, Invision, Soarian, McKesson, Allscripts, Meditech, or other revenue cycle management systems preferred
• Strong understanding of healthcare billing, follow-up, and account resolution processes
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated leadership and team management abilities

Ideal Candidate Snapshot

• Experienced in healthcare revenue cycle management and staff supervision
• Detail-oriented with strong organizational and analytical skills
• Able to motivate and develop team members
• Adaptable to changing priorities and client needs
• Effective communicator with a focus on collaboration and problem-solving

Other Relevant Information

• Position offers a dynamic work environment with exposure to various healthcare clients
• Positive mention: Working in this area offers access to a thriving healthcare sector and opportunities for professional growth
• Role supports compliance with all applicable industry standards and regulations

EEO Statement: This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other characteristic protected by law.