Revenue Cycle Support Support Analyst

Gilder Search Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative healthcare solutions provider is seeking a Revenue Cycle Support Analyst to enhance their operational efficiency. This role is ideal for someone proficient in Artiva applications and experienced in Revenue Cycle systems. You will play a crucial part in troubleshooting customer issues, ensuring timely responses, and driving results to meet strategic priorities. Collaborating closely with both internal teams and clients, you'll have the opportunity to influence support processes and contribute to the continuous improvement of services. If you're passionate about healthcare IT and customer service, this position offers a fulfilling career path with significant growth potential.

Qualifications

• 3+ years of experience in Revenue Cycle systems, preferably with Artiva.
• Strong customer service skills and software implementation experience preferred.

Responsibilities

• Respond to and troubleshoot customer incidents and service requests.
• Monitor system performance and report anomalies or inefficiencies.
• Establish and maintain strong relationships with stakeholders.

Skills

Artiva applications

Revenue Cycle systems

Customer service

Software implementation

Education

License or certification in clinical specialty

Relevant work experience

Job description

Classification: Contract to Hire
Contract Length: 6 months

CereCore is a healthcare solutions provider that specializes in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency and effectiveness of healthcare systems through various solutions, including electronic health record (EHR) support, IT staffing, and consulting services.

Position Summary:
The Revenue Cycle Support Analyst is proficient with Artiva applications, has an understanding of hospital workflows, and possesses customer service experience. This person has experience implementing or supporting the application. Key responsibilities include responding to and troubleshooting customer incidents and service requests assigned to the support team, ensuring timely response to tickets, meeting defined SLAs, and driving results to ensure the client’s strategic priorities are met. They will also be responsible for building application functionality, developing requirements, and assisting with upgrades.

Responsibilities:

• Performance Plan updates
• Protect and Grow Customers by appropriately managing personal growth related to job responsibilities and prioritization of assigned workloads.
• Participate in company and customer meetings, complete all HR duties, timesheets, expense reports, and status reports.
• Provide knowledge in your area of expertise to assist with the resolution of helpdesk tickets logged by customers.
• Follow defined IT Support Policy and Procedures agreed upon for Managed Services and customers.
• Work with both Managed Services and customer management and PMs to prioritize your tasks to meet deadlines.
• Assist in providing functionality demonstrations of their application and end-user education.
• Establish and maintain strong relationships with stakeholders and customers.
• Work with peers and customers to understand their requirements and resolve issues in a timely manner.
• Monitor system performance and report anomalies, errors, inaccuracies, or inefficiencies and work with the team to make recommendations.
• Look for opportunities and innovations to improve support processes.
• Work with vendors and the internal team to gain knowledge of their product features.
• Work with vendors to resolve level 3 support issues.

Requirements:

• Proficient in Revenue Cycle systems, Artiva strongly preferred.
• 3+ years of experience.
• License or certification in clinical specialty or relevant work experience preferred.
• Software implementation experience preferred.