Oracle Help Desk Analyst – Revenue Cycle Support

Inabia Software & Consulting Inc.; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

A leading company seeks an Oracle Help Desk Analyst to provide crucial 'how-to' support for Revenue Cycle Operations. This remote role requires assisting end-users with Oracle applications, emphasizing excellent customer service and strong communication skills. Ideal candidates will have a background in healthcare support and a strong understanding of revenue cycle functions.

Qualifications

• 2+ years of experience supporting Oracle ERP or Oracle Cloud Applications.
• Experience in a healthcare environment desired.
• Strong understanding of Revenue Cycle Operations and workflows.

Responsibilities

• Provide Tier 1/1.5 application support for Oracle applications.
• Document solutions in a user-friendly knowledge base.
• Triage, log, and escalate user issues.

Skills

Customer Service

Interpersonal Skills

Communication

Revenue Cycle Understanding

Tools

Oracle ERP

Oracle Cloud Applications

Job description

Job Title:Oracle Help Desk Analyst – Revenue Cycle Support
Location:US Remote
Job Type:2 - month contract
Reports To:Manager, Revenue Cycle Operations or IT Support Manager

Position Summary:
We are seeking a highly motivated and customer-focused Oracle Help Desk Analystto provide Tier 1/1.5 “How-To” application support for our Revenue Cycle Operations team. This role focuses on assisting end-users with navigation, functionality, and operational workflow questions related to Oracle Cloud Applications, particularly those impacting patient billing, scheduling, registration, and claims processing. The ideal candidate has strong interpersonal skills, understands revenue cycle functions, and is comfortable working in a high-volume clinical environment.
Key Responsibilities:

• Serve as the first point of contact for users seeking assistance with Oracle ERP and/or Oracle Cloud Applications (especially related to Financials, Patient Billing, or Revenue Cycle modules).
• Provide “how-to” support related to system navigation, data entry, standard workflows, and common functional errors.
• Triage, log, and escalate tickets requiring technical support or deeper system troubleshooting (e.g., integration or configuration issues).
• Document solutions and frequently asked questions in a user-friendly knowledge base.
• Work closely with Revenue Cycle and IT teams to understand changes in processes or systems and update documentation accordingly.
• Identify recurring user issues and recommend opportunities for user training or workflow optimization.
• Maintain service level standards for responsiveness and resolution.

Required Qualifications:

• 2+ years of experience supporting Oracle ERP or Oracle Cloud Applications in a help desk or operational support role.
• Familiarity with Oracle modules related to Revenue Cycle functions such as Receivables, Billing, Scheduling, Claims, or Patient Accounting.
• Experience supporting users in a healthcare or clinic environment.
• Strong understanding of Revenue Cycle Operations and associated workflows.
• Excellent verbal and written communication skills with a focus on customer service.
• Ability to clearly explain technical solutions to non-technical users.

Preferred Qualifications:

• Experience with Oracle Fusion applications in a healthcare or medical group setting.
• Working knowledge of EHR/EMR platforms (Epic, Cerner, etc.) is a plus.
• ITIL, ServiceNow, or other ticketing system experience preferred.
• Basic SQL or data analysis skills are a plus.

Work Environment & Schedule:

• Hybrid or remote role with occasional on-site support as needed.
• Must be able to support standard business hours, with occasional after-hours rotation or weekend coverage.