Revenue Cycle Supervisor – Self-Pay Billing & CX Leadership

100 Albany Med Health System; Broadway (VA); On-site; USD 70,000 - 109,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Job summary

Albany Med Health System is seeking a Supervisor for the AMHS SBO Customer Service to lead a call center handling 1,000+ daily inquiries. You will train staff, refine processes, and ensure HIPAA/compliance, while delivering exceptional patient-focused service.

The role emphasizes staff development, dashboarding, and cross-department collaboration to improve revenue cycle performance and patient satisfaction.

Qualifications

• Minimum qualifications include a high school diploma or equivalent; associate degree preferred.
• At least 5+ years of customer service experience.
• Minimum 2+ years of supervisory experience in a leadership role.

Responsibilities

• Handle escalated calls and CRM inquiries.
• Develop or refine policies and procedures.
• Manage overdue customer inquiries and timely resolutions.
• Process complex refunds and advanced payment plans.
• Mentor SBO staff and oversee performance coaching.

Skills

Customer service

Staff supervision

Team leadership

Communication

Conflict resolution

Education

High School Diploma

Associate Degree

Tools

Microsoft Word

Excel

Job description

Albany Med Health System is seeking a Supervisor for the AMHS SBO Customer Service to lead a call center handling 1,000+ daily inquiries. You will train staff, refine processes, and ensure HIPAA/compliance, while delivering exceptional patient-focused service.

The role emphasizes staff development, dashboarding, and cross-department collaboration to improve revenue cycle performance and patient satisfaction.