Revenue Cycle Supervisor

Emergence Health Network; El Paso (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Emergence Health Network seeks a Revenue Cycle Supervisor to lead registration and EHR functions, ensuring accurate assessments, eligibility, and funding determinations. You will drive policies, supervise staff, and coordinate training to strengthen overall revenue cycle performance.

The role requires an associate degree and at least three years in medical/behavioral health eligibility verification, with trauma-informed knowledge and strong leadership skills.

Qualifications

• Requires an associate degree and 3 years of eligibility verification or equivalent experience.
• Experience with trauma-informed services and DBT/motivational therapies preferred.
• Knowledge of trauma-informed theories and best practices is preferred.

Responsibilities

• Oversees registration processes and EHN's electronic health record functions.
• Manages staff, performance, training, and development to ensure compliance and efficiency.
• Monitors eligibility determinations, funding criteria, and reimbursement workflows.
• Supports month-end close, reconciliations, and accurate financial reporting.
• Maintains patient confidentiality and adherence to regulatory requirements.

Skills

Leadership

Staff supervision

Policy development

Training & development

Eligibility verification

Financial reconciliation

Education

Associate degree

CHAA certification preferred

Job description

Job Code: RVCS - 112
Revision Date: August 26, 2026

Starting Salary: $21.67 hourly; $45,073 annually

FLSA: Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

This position provides leadership and operational oversight for registration processes and EHN's electronic health record functions. The Revenue Cycle Supervisor manages departmental operations and develops, implements, and maintains policies and procedures supporting the core functions of the Revenue Cycle Department.

This position operates under general supervision and independently establishes work methods and priorities.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position, as necessary.

• Promotes positive employee relations and performance management practices by addressing performance, attendance, conduct, and productivity issues; implementing corrective action as appropriate; ensuring consistent application of organizational policies, employment practices, regulatory requirements, and due process standards; and fostering accountability, professionalism, collaboration, and continuous improvement.
• Assigns, prioritizes, and reviews work activities to ensure timely, accurate completion of assignments; monitors workload distribution and progress; provides technical guidance and operational support; and maintains established quality, productivity, and performance standards.
• Coordinates training, cross-training, onboarding, and professional development activities to strengthen staff knowledge, operational effectiveness, regulatory compliance, and workforce readiness; assesses training needs; and promotes continuous learning in support of departmental and organizational goals.
• Oversees patient financial assessment and eligibility verification processes by evaluating the accuracy of assessments, supporting documentation, and funding determinations; ensuring consistent application of eligibility requirements, financial assistance guidelines, and funding source criteria; and maintaining compliance with regulatory and organizational standards.
• Monitors financial assessment and eligibility documentation to identify upcoming expirations, ensure timely communication with clinics and programs, and coordinate reassessments, documentation updates, and issue resolution to support continued compliance with funding and organizational requirements.
• Monitors and analyzes patient financial assessment and eligibility data to ensure accuracy, compliance, and funding integrity; develops workflows; conducts routine and random audits; identifies process improvement opportunities; and implements corrective actions to strengthen operational efficiency, data quality, and revenue cycle performance.
• Oversees service review, reconciliation, and transfer activities to ensure accurate, timely reimbursement and compliance with organizational and payer requirements.
• Provides subject matter expertise and technical guidance to leadership and staff regarding eligibility verification, benefit limitations, authorization requirements, payer guidelines, regulatory changes, and best practices to support compliance, reimbursement, and operational effectiveness.
• Supports month-end close activities by reconciling accounts, reviewing financial transactions, validating revenue and reimbursement data, preparing reports, and supporting documentation, and resolving discrepancies to ensure accurate, timely, and compliant financial reporting.
• Maintains the confidentiality of patient information in accordance with organizational policy and applicable requirements.
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires an associate degree and three (3) years of experience in a medical or behavioral health setting performing eligibility verification or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Certified Healthcare Access Associate (CHAA) certification is preferred within the time frame designated by EHN.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background, and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family-centered, trauma informed, culturally-competent and recovery-oriented care.
• Responsible for leading and implementing the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.