Computer Support Specialist

Emergence Health Network; El Paso (TX); Presencial; USD 33 000 - 41 000; Tempo integral

Resumo da oferta

Emergence Health Network in El Paso, TX seeks an IT Helpdesk Technician to provide day-to-day support for network and desktop systems. Position requires presence at the Helpdesk from 8 a.m. to 5 p.m. with minimal distractions, under supervision.

The role involves troubleshooting, user training, hardware/software maintenance, and inventory management to ensure reliable IT services for employees. A+ certification and valid driver's license are required.

Qualificações

• Associate's degree in Computer Science, Information Systems or equivalent, plus 2 years of experience with computer and network hardware and software.
• Experience with trauma-informed services; cognitive behavioral therapies including DBT; motivational therapies with incentives is preferred.

Responsabilidades

• Respond to helpdesk requests via email, Teams, walk-ins, and phone calls for all employees seeking help.
• Train computer users and assist employees through problem-solving processes.
• Install, modify, manage, and repair computer hardware and software.
• Set up profiles, printers, default programs, and test functionality.
• Run updates for laptops and desktops.
• Maintain accurate inventory of computer and software assets.
• Ensure courteous, clear interactions with users.
• Provide world-class customer service and collaborate with team and individuals.
• Perform other duties as assigned.

Formação académica

Associate's degree in Computer Science / Information Systems or equivalent

Descrição da oferta de emprego

Job Code: CSS - 110
Revision Date: September 16, 2026

Starting Salary

$17.71 hourly; $36,831 annually

FLSA

Non-Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

This job is to provide day-to-day technical support to EHN employees for network and internal desktop systems software and hardware. This class is held responsible for being present at the I.T. Helpdesk from 8 a.m. to 5 p.m. with minimal distractions.

This class works under close supervision according to set standards and procedures provided by the supervisor, and I.T. management.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position, as necessary.

• Respond to helpdesk requests, email and teams messages, walk-ins, and phone calls for all employees seeking help.
• Trains computer users and assist employees through problem-solving processes.
• Installs, modifies, manages, and repairs computer hardware and software.
• Set up profiles and tests they are working properly, set up printers, set default programs to be open on certain files, install special programs.
• Run updates for laptops and desktops.
• Assist in maintaining accurate inventory of computer and software assets.
• Ensure that interactions with users are courteous, clear, and understandable.
• Commits self to providing world class customer service and demonstrate commitment through cooperative team and individual efforts.
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires an Associate's degree in Computer Science, Information Systems or equivalent, supplemented by two (2) years of experience working with computer and network hardware and software programs; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Sitting for long hours during the workday.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Requires CompTIA A+ Certification.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background, and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family-centered, trauma informed, culturally-competent and recovery-oriented care.
• Responsible for adhering to the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.