Revenue Cycle Supervisor

The Rector & Visitors of the University of Virginia; Charlottesville (VA); Hybrid; USD 48,000 - 97,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO & Disability

Retirement Savings

Job summary

UVA Health is seeking a Revenue Cycle Supervisor to lead a 19-person team responsible for preauthorization and financial clearance across infusion services at UVA Medical Center and community locations. You will coach, escalate, and develop staff while ensuring quality, compliance, and service standards.

The role emphasizes collaboration with clinical teams, payers, and leaders to eliminate barriers and improve access.

Qualifications

• Supervisory or leadership experience in revenue cycle shown.
• Experience with preauthorization and financial clearance workflows.
• Knowledge of CPT/HCPCS ICD-9-10 and payer requirements.

Responsibilities

• Lead, coach, and develop a 19-person team responsible for preauthorization and financial clearance.
• Manage staffing, productivity, quality metrics, and service level goals.
• Serve as escalation point for staff, patient concerns, and complex authorizations.
• Monitor queues and workflows to ensure timely financial clearance.
• Partner with clinical teams and payers to remove barriers to access.
• Create and maintain standard operating procedures and workflows.

Skills

Leadership

Coaching

Performance management

Process improvement

Healthcare revenue cycle

Staff development

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Tools

Epic software

Job description

The financial experience of a patient often begins long before treatment. As a Revenue Cycle Supervisor, you will lead a team responsible for ensuring infusion patients across UVA Health receive timely financial clearance, helping eliminate barriers to care while supporting operational and revenue cycle excellence.

This leadership opportunity combines people development, workflow optimization, patient advocacy, and revenue cycle expertise. You will guide a team that plays a vital role in prior authorization, insurance verification, and financial clearance activities that directly impact patient access, organizational performance, and the overall patient experience.

The Role

As a Revenue Cycle Supervisor, you will oversee a team of 19 Preauthorization Coordinators supporting infusion services across UVA Medical Center and community-based locations. This team is responsible for financial clearance activities that help patients receive care without unnecessary authorization-related delays while supporting the financial health of the organization.

In this role, you will serve as the primary resource for team member questions, escalations, coaching, and performance management while ensuring quality, compliance, and service standards are consistently achieved. You will also help shape and maintain standard work, policies, and procedures that drive operational consistency and continuous improvement.

A typical day may include:

• Leading, coaching, and developing a team of 19 revenue cycle professionals responsible for preauthorization and financial clearance activities.
• Managing staffing resources, productivity expectations, quality metrics, and service level goals.
• Serving as the first point of contact for employee escalations, patient concerns, and complex authorization issues.
• Monitoring work queues and workflows to ensure timely completion of financial clearance activities.
• Partnering with clinical teams, providers, operational leaders, and payers to resolve barriers impacting patient access.
• Creating, updating, and maintaining standard operating procedures and workflow documentation.
• Providing performance feedback, coaching, and development opportunities that support employee growth and accountability.
• Driving continuous improvement initiatives through data analysis, reporting, and process optimization.
• Supporting compliance with payer requirements, regulatory expectations, and organizational policies.
• Ensuring patients receive clear communication regarding financial clearance and authorization-related matters.

This role is ideal for a leader who enjoys balancing people leadership, operational excellence, patient advocacy, and problem-solving in a fast-paced healthcare environment.

Why UVA Health

At UVA Health, revenue cycle professionals are valued as essential contributors to patient care. Every authorization secured, every financial barrier resolved, and every process improved helps ensure patients receive the treatment they need when they need it.

As part of a nationally recognized academic health system, you will have the opportunity to contribute to an organization known for innovation, collaboration, and excellence while leading a team that directly supports access to specialty and infusion care.

Highlights of this opportunity include:

• Lead a high-impact team whose work directly influences patient access, financial clearance outcomes, and revenue cycle performance.
• Play a strategic role in supporting infusion services and specialty care across a growing health system.
• Join a collaborative, patient-centered environment focused on accountability, continuous improvement, and operational excellence.
• Influence the development of workflows, policies, and best practices that support consistent, high-quality outcomes.
• Partner with physicians, clinical departments, operational leaders, and payers to solve complex challenges.
• Help drive initiatives involving authorization workflow optimization, quality improvement, and Epic-based process enhancements.
• Enjoy a hybrid work environment, with remote work flexibility and scheduled onsite collaboration opportunities.
• Build and develop a high-performing team through coaching, mentorship, recognition, and professional growth opportunities.

This position offers a unique opportunity to make a meaningful difference for both patients and team members while advancing the mission of a leading academic healthcare organization.

Why People Love Living in Charlottesville

Charlottesville offers an exceptional quality of life with the perfect balance of professional opportunity and personal fulfillment. Nestled in the foothills of the Blue Ridge Mountains, the region provides easy access to hiking, cycling, wineries, outdoor recreation, and scenic travel destinations. Residents enjoy a vibrant downtown, nationally recognized restaurants, live music, local arts, and a strong sense of community. With excellent schools, family-friendly neighborhoods, and a pace that allows for both career growth and personal well-being, Charlottesville continues to be one of the most desirable places to live and work in Virginia.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent required. Bachelor's degree is preferred.

Experience: 3 years of relevant experience required. Supervisory experience preferred. Working knowledge of systems used in medical provider billing - CPT HCPCS ICD-9-10 and modifiers and thorough knowledge of third party billing and reimbursement is required.

Licensure: None required

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs.

The pay range for this role is $48,462.00 - $96,925.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/ procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.