Revenue Cycle PM: Write-Off Reduction & Epic Enablement

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The University of Michigan Health System is seeking a seasoned Revenue Cycle Project Manager to lead new programs and services, analyze root causes, and drive workflow improvements across clinical and revenue cycle operations in a large academic health system.

You will collaborate with payer policy teams, internal departments, and regional IT to implement Epic changes and deliver measurable performance gains. This role supports hybrid work and requires 5–8 years of relevant experience.

Qualifications

• 5-8 years of project management, leadership roles in process improvements or related experience in a revenue cycle operational area or health care industry setting.
• Bachelor's degree in health care, business or equivalent combination of education and experience.
• Strong leadership and interpersonal skills required.
• Advanced knowledge of clinical operations and revenue cycle operations with ability to translate information.
• Advanced knowledge in payer reimbursement and compliance guidelines.
• Excellent communication skills, demonstrated ability to communicate clear, concise, and accurate information both verbally and in writing.
• Proven ability to solve problems creatively.
• Advanced knowledge of Epic clinical and revenue applications, reports, and system capabilities.
• Demonstrated ability to create project plans, complete projects according to outlined scope and timeline.
• Strong customer service skills.
• Demonstrated ability creating SBARs, PowerPoint slides, root cause analysis including recommendations and outcomes.
• Ability to lead meetings.
• Ability to establish and nurture beneficial business relationships.
• Self-motivated with a willingness to take initiative and solve complex problems.
• Capability to negotiate with and influence others.
• Strong analytical skills including demonstrated experience using Slicer Dicer and other reporting tools.
• Ability to thrive in a demanding, high-pressure environment.
• Flexibility, innovation, and creativity are necessary characteristics.
• Desire to continuously learn and apply new improvement methodologies, and to spread successful innovation through the institution.
• In-depth knowledge of hospital and professional billing processes including payer behavior

Responsibilities

• Analyzes patterns and trends for avoidable write offs that are focused on front-line and clinical workflows.
• Acts as a Revenue Cycle Project Manager for New Programs and Services
• Conducts in-depth root cause analysis and summarizes detailed findings for leadership presentations.
• Investigates mitigation strategies and proposes workflow, education, and technology related solutions to address systemic root cause.
• Leads projects to reduce Avoidable write offs for the AMC, UMH Sparrow and UMH West
• Facilitates stakeholder meetings.
• Conducts high-level problem solving with a focus on revenue, compliance, and operational impacts.
• Provides operational guidance to clinical operations and revenue cycle
• Monitors performance and summarizes quantitative and qualitative data to leadership.
• Works collaboratively and creates partnerships with clinical and revenue cycle stakeholders.
• Works with payers regarding policy changes or mishandling of claims that lead to write offs.
• Provides education to clinical areas to improve outcomes on workflow, payers, process issues to mitigate write offs.
• Leverages technology and software tools to manage and track progress.
• Partners with Regional IT to implement Epic build changes, functionality, and new workflows.
• Partners with all Revenue Cycle operational divisions including Preservice, Mid-Service, Post-Service and Compliance as well as colleagues in Revenue Cycle Services.
• Creates strong regional partnerships.

Skills

Project management

Leadership

Communication

Healthcare experience

Analytical skills

Education

Bachelor's degree

Tools

Epic

Tableau

Slicer Dicer

Job description

The University of Michigan Health System is seeking a seasoned Revenue Cycle Project Manager to lead new programs and services, analyze root causes, and drive workflow improvements across clinical and revenue cycle operations in a large academic health system.

You will collaborate with payer policy teams, internal departments, and regional IT to implement Epic changes and deliver measurable performance gains. This role supports hybrid work and requires 5–8 years of relevant experience.